Digital Delivery Analyst (Qatar) Doha

Requirements

Candidates must hold a Bachelor’s degree and possess at least 3 years of relevant experience in cargo business systems or operations. Strong analytical skills, proficiency in project management software, and excellent English communication skills are required.

Job Summary

In this role, you will support the delivery and operational effectiveness of cargo digital initiatives, including e-Booking, e-AWB (Electronic Air Waybill), e-Freight, digital marketplaces, and system integrations. You will work closely with business stakeholders, IT and automation teams, network stations, customers, and industry partners to gather requirements, coordinate implementations, support testing activities, and assist in resolving operational and technical issues.
You will also help prepare and distribute KPI reports, customer performance updates, project status reports, and network communications to provide visibility on digital adoption, compliance, and project progress in the department. Acting as a catalyst for digital transformation, you will promote digital-first interactions with Qatar Airways Cargo, driving the adoption of self-service and industry digital solutions that enhance customer experience, operational efficiency, and business growth.

Other responsibilities include:
• Define and consolidate technical requirements with stakeholders and submit reviewed requirements to IT and automation as change requests for digital and interface projects.
• Generate and distribute project KPI reports using available data tools, including Tableau, for e-Booking, e-AWB and other digital initiatives.
• Prepare graphical and visual materials, project plans and status reports to support reporting, network visibility and milestone tracking.
• Source and manage audit reports for e-AWB implementation with QAS in Doha and provide compliance indicators to the network at defined frequencies.
• Coordinate testing of enhancements and project-related technical capabilities in the stage environment, providing updates for production sign-off.
• Liaise with QAS, Cargo Community System technical teams, GHAs, GSAs, Global Key Accounts, IATA and internal customers on assigned projects and interface requirements.
• Work closely with IT and systems/project teams to implement new systems, address technical issues and support delivery of solutions for business growth and sustainability.
• Participate in relevant industry stakeholder meetings to promote digitalization initiatives, including e-AWB 360, ONE Record and related services.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Your best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

About You
• Bachelor’s Degree or equivalent with a minimum of 3 years of job-related experience.
• Working knowledge of cargo business systems and applications, with experience in cargo operations and reservations-related functionalities is preferred.
• Conversant with current digitalization trends and/or messaging standards prevalent in the industry.
• Adept in MS Office Suite and project management software
• Strong written and verbal English communication skills and strong analytical skills.
• Project management experience in a multicultural environment, in a contributor or lead capacity.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Responsibilities

The Digital Delivery Analyst supports the operational effectiveness of cargo digital initiatives by gathering requirements, coordinating implementations, and managing system integrations. They also generate KPI reports and facilitate communication across stakeholders to drive digital adoption and operational efficiency.

We are a job aggregator. All rights belong to the original company or recruiter. We do not claim ownership of any listings.