Duty Manager (Saudi Arabia)

Requirements

The role requires a strong passion for hospitality and the ability to lead and inspire a team with integrity and accountability. Candidates should possess operational experience and a focus on delivering memorable guest experiences.

Job Summary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work! As a Manager on Duty,
you’re not just overseeing hotel operations in the absence of the General
Manager – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Manage daily hotel operations: Oversee the overall functioning of the
property, including front desk, staffing, room inventory, guest service, and
policy compliance
* Delight our guests: Bring an upbeat and friendly attitude to all guest
interactions, respond promptly to inquiries, and resolve any issues in a
friendly, efficient manner
* Assist across departments: Step in to support operational roles as needed,
including bell service or front desk coverage during breaks or high-volume
periods
* Monitor the property: Conduct walkthroughs to assess safety, security, and
service quality, addressing issues promptly
* Facilitate team knowledge: Provide regular updates and training to ensure the
team is well-informed of hotel offerings, services, and local attractions
* Track and improve performance: Monitor guest satisfaction metrics (e.g.,
SALT, Revinate), identify trends, and implement improvements as needed
* Inspire and develop the team: Supervise and support team members, monitor
performance, provide coaching, and foster a positive and productive work
environment

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

Responsibilities

The Duty Manager oversees daily hotel operations, including front desk management, staffing, and room inventory in the absence of the General Manager. They are also responsible for ensuring guest satisfaction, resolving issues, and coaching team members to maintain high service standards.

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