EBC & Catering Manager (Bahrain) Manama

Requirements

Candidates must have a high school diploma or GED and at least 3 years of experience in event management, food and beverage, or a related professional area. The role requires strong leadership skills and the ability to coordinate effectively between various departments to ensure successful event delivery.

Job Summary

JOB SUMMARY

 

Directs and motivates team while personally assisting in the physical set up of
the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and
executing events based on requirements and standards. Develops and directs team
to provide consistent, high quality service. Communicates performance
expectations and trains staff in processes. Monitors and controls financial and
administrative responsibilities including asset protection.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 3 years experience in the event management, food
and beverage, or related professional area.

CORE WORK ACTIVITIES

 

Supporting Event Services Operations

• Ensures Red Coat program is in place in accordance with Catering Event Service
minimum standard.

• Delegates tasks to ensure room sets are “on time” and meet Event Service
Standards.

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Projects supply needs for the department (e.g., pads, pens, candy jars,
bottled water/water pitchers).

• Manages departmental inventories and maintains equipment.

• Ensures candy rotation on all meeting room sets (if applicable).

• Establishes consistent standards for regular meeting room sets and VIP meeting
room sets.

• Conducts function room inspections prior to each function to ensure the room
is set according to specifications.

• Maintains cleanliness and sanitation standards in all banquet operation areas.

• Coordinates routine maintenance to ensure a quality meeting facility.

• Acts as a liaison between Banquets, Event Planning, Event Delivery teams and
the group contact throughout the event.

• Coordinates the necessary departments to maintain the meeting room standards.

• Reviews the Diary weekly to ensure space maximization.

• Ensures function rooms are set according to event documentation (Banquet Event
Orders, resumes, etc.) and customer requirements.

 

Providing Exceptional Customer Service

• Makes presence known to customer at all times.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

 

Conducting Human Resources Activities

• Sets service goals for event service supervisors and employees in order to
achieve Event Planner satisfaction goals.

• Ensures employees understand expectations and parameters.

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Conducts monthly department meetings with Event Service staff.

• Schedules employees to ensure shift coverage and meet business demands and
productivity goals; critiques any variances.

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

When you join the Sheraton family, you become a member of its global community.
We’ve been a place to gather and connect since 1937. At Sheraton, associates
create a sense of belonging in more than 400 communities around the world. We
invite, we welcome, and we connect guests through engaging experiences and
thoughtful service. If you’re a team player who is excited to
deliver a meaningful guest experience, we encourage you to explore your next
career opportunity with Sheraton. Join us on our mission to be ‘The World’s
Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of
brands with Marriott International. Be where you can do your best work,
 begin your purpose, belong to an amazing global  team, and become the best
version of you.

Responsibilities

The EBC & Catering Manager directs and motivates the team while personally assisting in the physical setup of function rooms and executing events according to standards. They are responsible for managing departmental inventories, ensuring high-quality customer service, and overseeing financial and administrative tasks.

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