Engineer-Facilities Management Hard Services (United Arab Emirates)

Requirements

Candidates must have a Bachelor’s degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering and 3 to 5 years of experience in structured contract service delivery. A valid driving license and proficiency in CAFM systems and MS Office are mandatory.

Job Summary

We are currently recruiting for an Engineer – Facilities Management to join our
Total Facilities Management team in Dubai.

Scope: To assist and support the Facilities Manager/clients in managing
day-to-day operational management for all FM services ensuring that Facility is
fully maintained, functional and safe to use for

building users. This includes overseeing maintenance activities, coordination
with vendors and contractors, housekeeping and soft services ensuring compliance
with relevant safety guidelines and implementation of facility projects.

Financial

* Assist in preparing a monthly report with operational data to support the
review of the operational performance of the contract in question.
* Ensure FM services are delivered as per the sold solution manpower resources
only.
* Identify and record continuous improvement initiatives, including process
improvement or cost savings.
* Manage the project service delivery performance and ensure the SLA/KPIs are
complied with.
* Add value to the client’s business by either presenting initiatives that
drive down costs or complementing objectives by proposing initiatives in line
with business goals.
* Ensure delivery of FM services is in line with agreed contractual SLA/KPIs to
avoid penalties and deductions.

Customer

* Work with the team Supervisors/team leaders to devise and conduct any
induction and continuation training required for new staff – the training
package should be produced before any new staff take on their
responsibilities. All training that is carried out is to be recorded in staff
personnel files.
* Ensure that all service level agreements within the contract scope of works
are maintained – these should be monitored monthly using the client
evaluation forms, and any problems or issues should be resolved and escalated
to the line manager, seeking support on resolution and closure.
* Procurement of materials, services, and projects to be done in close
coordination with the procurement team, with procurement policies to be
strictly followed.
* Management of specialist services contractors / vendors within TG scope or as
managing agent.
* Ensure that all contract staff sickness, absence, and holidays are reported,
thus always adhering to all company policies and procedures.
* Liaise with clients and customers on a regular basis to ensure that the
highest standards are achieved and maintained to exceed customer
expectations.
* Develop excellent working relationships with the client at an equivalent
level and hold regular client meetings to ensure the smooth running of the
contract.
* Undertake site visits to assess staff performance and discuss and resolve any
issues raised by the client regarding the quality of service.

Process

* Managing the contract service delivery as per best industry practices,
international FM standards, and compliance with local statutory guidelines.
* Order project equipment and machinery.
* Contract staff induction and continuous training on best industry practices
and established SOPs.
* Arrange and control local purchase orders.
* Monthly review of the account should be carried out with the line manager.
* Monitor resource utilization to ensure that the right number and talent are
available for delivering services as agreed contractually.
* Responsible for the preparation of monthly staff meetings and for the daily /
weekly briefings of site teams.
* Ensuring timely raising of invoices in coordination with the central Admin
and Finance teams.

Innovation

* Execute energy management projects on the contract by identifying
opportunities for improvement and seeking guidance from the Energy Manager.
* Introduction and integration of the latest technology as per current market
trends. Developing case studies and making business proposals with ROI
models, etc.

Selection Criteria

* Bachelor of Engineering / Science in Mechanical, Electrical, Electronics, or
Mechatronics Engineering, or equivalent.
* Certification preferred, such as IOSH / NEBOSH and CFM.
* Minimum experience of 3 to 5 years in service delivery of structured
contracts (where standard SLA / KPI are applicable).
* Knowledge of the CAFM system and effective implementation of full modules.
* A valid driving license is mandatory.
* Strong soft skills, including MS Word, Excel, PowerPoint, and report writing
skills.
* Ability to handle ad hoc and fit-out projects.
* Strong communication and interpersonal skills.

Offering flexible solutions for all the UAE’s staffing needs since 2001,
Transguard Group is the region’s most trusted expert in facilities management,
security, cash services, white-collar staffing and more. As the region’s leading
service provider, our expertise is in supplying our clients with the right
people and best solutions precisely when and where they’re needed.

Responsibilities

The role involves managing day-to-day operational facilities management services to ensure the building is safe, functional, and maintained. Key duties include overseeing maintenance, coordinating vendors, managing SLAs/KPIs, and implementing energy management projects.

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