Engineer SOC Mobile Core & Roaming Support (United Arab Emirates) Dubai

Key Accountabilities

* Network Surveillance and Fault Rectification
* Monitoring of Mobile Core Network & Roaming KPIs
* CS/vIMS/EPC/vEPC/SPS/VAS KPIs monitoring and reporting any degradation to
responsible teams.
* Routine Network Check such as Health Check, Preventive Maintenance, Network
Alarm Management
* Escalation to L2 support, Follow-up and coordination
* Generate, Update and Provide reports relevant to Network Operations and
Maintenance
* Monitoring and troubleshooting any raised alarms on the Core nodes. Open
cases for new alarm with the suitable severity

Qualifications:

* Minimum B.Eng in Electronics/Telecom Engineering, preferably M.Eng or M.S.
from a reputable university.

Experience:

* Minimum 2 years of experience working in SOC Roaming

Skills

* Good understanding of CS/vIMS/EPC/vEPC KPIs
* Good understanding SPS/VAS KPIs
* Good knowledge in programing and automation.
* Must be able to work effectively in a 24 x 7 x 365 environment. 
* Ability to handle multiple tasks at once, to prioritize, and demonstrate
excellent follow-through on each task assigned.
* Works well within a team and ability to build relationships
cross-functionally.
* Ensure the operations and network KPIs are met with the highest quality and
standards.
* Ability to work under pressure and to be able to handle network crises and
emergencies
* Management Notification & Escalation as per the company escalation matrix

Competencies

Who we are: A young UAE based company focused on finding talented people,
helping them and our clients to grow
What we do: Delivering great customer experiences is at the heart of what we do.
We do this by creating meaningful connections between brands and their
customers, by providing the right people who seamlessly integrate into our
clients’ organizations to deliver great experiences.

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We
are the UAE’s second licensed telecommunications operator. We operate under two
brands: du (launched in 2007) and Virgin Mobile the region’s first digital
service (started operations in September 2017). We are listed on the Dubai
Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv
DU.DU). Our core shareholders are government-related entities (Emirates
Investment Authority 50.12%, Emirates International Telecommunications 19.7%,
Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public
shareholders.

Responsible for monitoring Mobile Core Network and Roaming KPIs to ensure maximum availability and network health. This includes fault rectification, alarm management, and providing first-level support in a 24/7 environment.

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