Enterprise Platforms Analyst (Saudi Arabia) Jeddah

Requirements

Candidates must hold a bachelor’s degree in Engineering, Computer Science, or Information Technology. While no prior experience is required, certifications in ITSM or Agile methodologies are highly preferred.

Job Summary

Role Purpose 

Own and operate assigned enterprise platforms, ensuring they are reliable,
secure, and business-aligned while translating strategy into delivery and
operations , Act as the accountable owner bridging strategy, operations,
integration, and stakeholder engagement to maximize platform value. 

RESPONSIBILITIES

Key Accountability Areas 

Key Activities 

Platform Product Ownership & Roadmap Delivery 

 

* Own the lifecycle of assigned enterprise platform(s), translating Section
Head strategy into actionable product backlogs and releases. 

* Define features, prioritize enhancements, and oversee execution to ensure
platforms deliver measurable business value. 

 

Operational Excellence & Service Reliability 

 

* Ensure the stability, availability, and performance of platforms by applying
ITSM practices and proactive capacity planning. 

* Oversee incidents, changes, and releases, embedding continuous monitoring and
improvement practices. 

 

Integration & Interoperability Enablement 

 

* Manage platform integrations with ERP, data, analytics, and third-party
systems using approved enterprise standards. 

* Validate API design, middleware flows, and data models to ensure consistent,
secure, and reliable connectivity. 

 

Compliance, Security & Configuration Control 

* Maintain configuration baselines, enforce access controls, and ensure
platforms comply with enterprise security and audit requirements. 

Provide audit-ready documentation, traceability for changes, and evidence of
compliance for all platforms. 

 

Stakeholder & Vendor Engagement 

 

* Act as the single point of contact for business stakeholders and vendors on
assigned platforms. 

* Manage requirements trade-offs, validate releases with users, and ensure
vendor deliverables meet enterprise standards. 

 

Reporting & Continuous Improvement 

 

* Provide regular updates on roadmap progress, operational metrics, risks, and
issues. 

* Escalate blockers and dependencies requiring Section Head or enterprise-level
intervention. 

* Maintain platform runbooks, design patterns, and documentation in the
enterprise knowledge base. 

* Drive improvement initiatives to enhance usability, performance, and
cost-efficiency of the platforms. 

 

Policies, Processes and Procedures 

 

* Conduct day-to-day activities while ensuring compliance to policies and
procedures 

* Contribute to the identification of opportunities for continuous improvement
of systems, processes taking into account leading practices, changes in
business environment, cost reduction and productivity improvement. 

QUALIFICATIONS

Knowledge and Experience 

* No prior experience is required. 

Education and Certifications 

* A bachelor’s degree in Engineering, Computer Science, Information Technology
(IT), or equivalent is required.  

* Preferable certifications: in enterprise platforms and application
ecosystems, including ITSM platform certifications (i.e., ServiceNow
Administrator or ITSM Implementation Specialist) , Agile certifications such
as Scrum Master, PMI-ACP, or SAFe, to support modern delivery practices
across enterprise platforms and integration initiatives. 

Responsibilities

The Enterprise Platforms Analyst is responsible for owning and operating assigned enterprise platforms, ensuring they are reliable, secure, and aligned with business strategy. They will manage the platform lifecycle, oversee integrations, and act as the primary point of contact for stakeholders and vendors.

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