Marriott
Requirements
Candidates must be able to perform administrative tasks, maintain professional standards, and handle physical duties such as lifting up to 10 pounds. Strong interpersonal skills and the ability to maintain confidentiality are essential for this role.
Job Summary
POSITION SUMMARY
Receive and distribute incoming faxes to appropriate personnel and guests. Keep
office equipment in working order and contact service representatives to correct
problems with office equipment, including following-up to ensure problem is
corrected. Transmit information or documents using a computer, mail, or
facsimile machine. Enter and retrieve information contained in computer
databases using a keyboard, mouse, or trackball to update records, files,
reservations, and answer inquiries from guests. Operate standard office
equipment other than computers.
Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, and motivating and coaching employees; and serve as a role model
and first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Provide assistance to coworkers, ensuring they understand their tasks.
Follow all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; and thank guests with genuine
appreciation. Answer guest questions regarding property services/features and
hours of operation. Speak with others using clear and professional language,
prepare and review written documents accurately and completely, and answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others, support team to reach common goals, and listen and
respond appropriately to the concerns of other employees. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is
committed to delivering exquisite experiences at more than 50 luxury hotels and
resorts in the best addresses around the world. Beginning with the debut of The
St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth
century, the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility, as
well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
Responsibilities
The Executive Assistant manages daily office operations, including equipment maintenance, database updates, and document distribution. They also support management in employee relations and provide high-quality service to guests according to company standards.
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