Marriott
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy
until they ask for their bill. Instead, we want to build an experience that is
memorable and unique – with food and drinks on the side. Our Guest Service
Experts take the initiative and deliver a wide range of services to make sure
that guests enjoy their meal. Whether setting tables, communicating with the
kitchen, interacting and serving guests, or cleaning work areas and supplies,
the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to
success – creating a safe workplace, following company policies and procedures,
upholding quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Service Experts will be on their feet and
moving around (stand, sit, or walk for an extended time; moving over sloping,
uneven, or slippery surfaces), managing the menu (read and visually verify
information), and taking a hands-on approach to work (move, lift, carry, push,
pull, and place objects weighing less than or equal to 25 pounds without
assistance and 50 pounds with assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things well
(and other reasonable job duties as requested) is critical for Guest Service
Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
Deliver a memorable guest experience by providing high-quality food and beverage service and maintaining professional standards. Responsibilities include setting tables, interacting with guests, and coordinating with the kitchen to ensure seamless transactions.
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