Field Engineer (Kuwait) Kuwait City

Requirements

Candidates must possess a Bachelor’s degree with at least two years of experience or equivalent, along with an active Secret clearance. A Security+ certification and experience with tactical networks and troubleshooting are required.

Job Summary

SAIC is currently seeking a Field Service Engineer (FSE) to support the Medusa
Sustainment project. The Medusa System of Systems is the U.S. Air Force’s
solution for defense against small unmanned aerial systems (s-UAS) utilizing a
Government-owned Medusa Command and Control (Medusa C2), which allows for a
plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic
Weapon Systems, as well as the insertion of a variety of Fusion, Association,
Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable,
mounted and handheld operations. The Medusa Team supports the United States Air
Force C-sUAS programs worldwide.

This role involves implementing and optimizing hardware and/or software products
and multi-vendor systems at customer sites. The position includes oversight and
integration support for existing systems, installation of upgrades, problem
diagnosis, and resolution, as well as providing customer feedback and support.
The ideal candidate will have a strong technical background, excellent
problem-solving skills, and the ability to work both independently and as part
of a team.

This position will be based in either Kuwait, UAE, Jordan, Qatar or Saudi.  

Job Responsibilities:

* This position will provide field engineering and technical support services
in support of maintaining and sustaining fielded C-sUAS systems, equipment
and software at all identified locations.
* Serve as the primary engineering representative at customer sites.
* Implement and optimize hardware and software products and multi-vendor
systems
* Oversee and integrate existing hardware, software, and network
configurations.
* Manage the installation process of software maintenance releases or hardware
upgrades.
* Diagnose and resolve product performance issues during installation.
* Identify areas for product improvement and approve/implement upgrades.
* Provide customer support and feedback on product performance problems.
* Prepare and conduct reports and presentations related to company products and
services.
* Plan and conduct on-the-job training for field service technicians.
* Oversee and assist lower-level service technicians.
* Installation, operation, maintenance, and troubleshooting of a program of
record software application as well as integrated radios and hardware
components.
* Conduct the maximum amount of troubleshooting, fault isolation and repair to
the LRU level for all fielded systems authorized at his/her level prior to
making the decision to elevate to the next higher-level of maintenance.
* Take responsibility for preparing systems for operation, system software
loading, operator training, and final system operational checks.
* Assist in coordinating the packaging and Return Material Authorization
process of non-mission capable systems or equipment to the next higher-level
maintenance facility (i.e., SAIC AF C-sUAS Regional Support Center (RSC) in
Huntsville, Alabama). 
* Provide technical support for Airmen both on-site and telephonically.
* Conduct training when needed.
* Support program service desk as required. 
* Conduct scheduled equipment inventories

 

QUALIFICATIONS

* Bachelors and two (2) years or more experience; 6+ years of experience will
be considered in lieu of a degree
* Active Secret level clearance
* Security+ (Plus) certification
* Experience with tactical networks and troubleshooting
* In field operator training
* Troubleshooting of computer systems and networks
* Good verbal communication skills
* Ability to effectively prioritize and execute tasks in high-pressure
environments. 
* Able to work independently and efficiently with short term deadlines

Desired Skills:    

* Microsoft Office Suite (PowerPoint, Excel, Word)  
* Familiarity with personal computers, switches, routers, Internet Protocol
(IP) addressing, network topologies, and troubleshooting procedures.
* Strong written and oral communication skills; must be able to clearly
articulate and communicate via email, phone calls, and/or video
teleconference.
* Basic operational knowledge of VMware ESXi/VMware Infrastructure software
suite.
* Basic operational use of Linux
* Experience in the operation and maintenance of Radar systems.
* Experience in the operation and maintenance of Electronic Warfare (EW)
systems.
* Experience in the operation and maintenance of EO/IR camera systems.
* Wireshark data captures
 

SAIC® [http://www.saic.com/] is a premier mission integrator focused on
advancing the power of technology and innovation to serve and protect our world.
Our robust portfolio of offerings across the defense, space, intelligence, and
civilian markets includes secure high-end solutions in mission IT, enterprise
IT, engineering services, and professional services. We integrate emerging
technology, rapidly and securely, into mission critical operations that
modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and
inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered
in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For
more information, visit saic.com [http://www.saic.com/]. For ongoing news,
please visit our newsroom [http://www.saic.com/who-we-are/newsroom/].

Responsibilities

The Field Engineer will provide technical support and maintenance for C-sUAS systems at various international customer sites. Responsibilities include hardware and software integration, system troubleshooting, and conducting on-the-job training for technicians.

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