Honeywell

Requirements

Candidates must hold a bachelor’s degree in Electrical or Mechanical Engineering with 5-8 years of relevant industry experience. A minimum of 3-5 years in a leadership role managing service teams and contracts is required.

Job Summary

The purpose of this position is to provide strategic and operational leadership
for field service operations, overseeing a team of service professionals across
Facilities Management contracts and large customer sites. The role is
accountable for ensuring contractual obligations are consistently achieved or
exceeded while driving customer satisfaction, operational excellence, financial
performance, and workforce development. Responsibilities include leading
resource planning, performance management, talent development, and continuous
improvement initiatives while leveraging Honeywell Building Solutions (HBS)
tools, processes, and best practices. The position is responsible for delivering
service and project execution in alignment with business objectives, contractual
commitments, productivity targets, safety standards, and profitability goals. As
a hands-on leader, the role also contributes directly to service delivery while
maintaining overall accountability for team performance, customer engagement,
and operational outcomes.

RESPONSIBILITIES

Key Responsibilities

* Lead the delivery of service operations across assigned Facilities Management
contracts and customer sites, ensuring contractual commitments are achieved
and customer satisfaction consistently exceeds expectations.
* Establish and maintain strong customer relationships, proactively addressing
concerns, driving service excellence, and ensuring effective resolution of
operational and customer satisfaction issues.
* Review Voice of Customer (VOC) feedback, analyze trends, and implement
continuous improvement initiatives to enhance customer experience and
operational performance.
* Drive business growth by identifying service enhancement opportunities,
system upgrades, maintenance contract expansions, and additional revenue
streams in collaboration with customers, sales teams, and service personnel.
* Assume full accountability for the financial performance of the service
portfolio, including revenue, profitability, productivity, resource
utilization, forecasting, cost control, and achievement of operational KPIs.
* Lead workforce planning and resource allocation to ensure the effective
deployment of personnel, tools, equipment, materials, and subcontractors
while optimizing operational efficiency and inventory management.
* Drive the implementation of productivity improvement initiatives, digital
tools, operational excellence programs, and best practices to improve service
delivery, profitability, and customer outcomes.
* Ensure compliance with Honeywell Building Solutions (HBS) global policies,
procedures, service standards, safety requirements, and quality management
systems across all areas of responsibility.
* Develop, coach, and mentor service team members and supervisors, fostering a
high-performance culture focused on accountability, customer centricity,
technical excellence, and continuous professional development.
* Establish performance expectations, monitor operational metrics, and
implement corrective actions to ensure service quality, productivity, and
financial targets are consistently achieved.
* Maximize contract renewal, escalation, and growth opportunities while
maintaining customer retention and minimizing contract cancellations.
* Provide operational oversight of project estimates, resource plans, and
service delivery strategies to ensure technical feasibility, commercial
viability, and successful project execution.
* Ensure service contracts, additional works, shutdown activities, and small to
medium service projects are appropriately staffed, planned, and executed
within budget and schedule requirements.
* Direct the selection, performance management, and governance of
subcontractors and external service providers in coordination with
procurement and supply chain teams.
* Act as the primary escalation point for operational, commercial, and
customer-related issues, providing leadership and strategic direction to
achieve business objectives and customer success.
* Promote and maintain a strong safety culture, ensuring compliance with
Honeywell and customer EHS requirements while driving zero-harm operational
practices.

QUALIFICATIONS

YOU MUST HAVE

* Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a
related technical discipline.
* 5-8 years of experience in field service, facilities management, building
automation, or a related industry.
* 3-5 years of experience managing or leading service teams with demonstrated
success in achieving operational and customer satisfaction objectives.
* Proven experience managing service contracts, resource planning, and service
delivery performance.
* Strong understanding of service operations, maintenance practices, and
contract execution.
* Knowledge of budgeting, cost control, and contract-level financial
management.
* Effective communication and stakeholder management skills, with the ability
to build strong customer relationships.

Core Competencies

* Leadership & Team Management – Ability to lead, coach, and develop service
technicians and supervisors while fostering a culture of accountability,
safety, and high performance.
* Financial Acumen – Ability to understand contract-level financial
performance, monitor costs, manage budgets, and implement actions to achieve
revenue, margin, and productivity targets.
* Operational Analysis – Ability to evaluate operational data, identify trends
and performance gaps, and implement effective corrective actions to improve
service delivery.
* Customer Relationship Management – Ability to establish and maintain strong
customer relationships, manage escalations, and ensure customer satisfaction
and retention.
* Planning & Resource Management – Ability to effectively allocate personnel,
materials, tools, and subcontractor resources to meet operational and
contractual requirements.
* Continuous Improvement – Ability to drive process improvements, enhance
operational efficiency, and promote best practices across service operations.
* Results Orientation – Demonstrated ability to achieve business objectives by
overcoming obstacles, making sound decisions, and delivering consistent
operational results.

We are an equal opportunity employer and value diversity at our company. We
do not discriminate based on race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process,
to perform crucial job functions, and to receive other benefits and privileges
of employment. Please contact us to request accommodation.

Honeywell Technologies is a global, pure-play automation company with a legacy
of innovating to help solve the world’s most mission-critical challenges,
enhancing the quality of life for people and communities around the world. We
serve the building, industrial and process sectors with a broad portfolio of
services, solutions and products, underpinned by our Honeywell Technologies
Accelerator operating system and Honeywell Technologies Forge intelligence
layer. By combining the deep domain expertise of our more than 50,000 employees
with decades of data from our global installed base, we are uniquely positioned
to lead the industrial sector’s transition from automation to autonomy.

Responsibilities

The Field Service Supervisor will lead service operations across facilities management contracts, ensuring contractual obligations and financial targets are met. They are responsible for resource planning, team development, and driving continuous improvement initiatives to enhance customer satisfaction and operational efficiency.