Serco Plc

Requirements

Candidates must have 7 to 9 years of experience in fire and rescue services, including at least two years in a supervisory role. Essential qualifications include Fire Officer III certification, proficiency in English, and a valid light vehicle operator license.

Job Summary

Fire Station Officer – Subject to Contract AwardImpact a better future

Closing Date: 17 November 2026

Serco:
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

+impact:
+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world.

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.
Your Opportunity
We are looking for Person in-charge with the overall operational management of a fire station(s) and all associated Fire & Rescue functions. Accountable to nominated Line Manager for service provision.

Provides operational incident response both at an advisory and strategic level to Client if required based on the severity of the emergency event
The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills.

This role is part of the Fire and Rescue Service Operations in Saudi Arabia.

The Hiring for this role is subject to contract award.

Key Accountabilities

Responsible for managing, coordinating & directing all Fire & Rescue services, inclusive of subcontracted services, related to emergency incidents and preparedness based on the identified credible scenarios
Responsible for the identification and management of sufficient resources, both internal, external and subcontracted, to meet the needs of all identified credible scenarios both in terms of personnel and equipment
Responsible for the effective management of all Fire & Rescue resources for given location. This is inclusive of engaging and working with other internal/external stakeholders to ensure service continuity
Responsible for the deliver of service in line with Serco Management Systems doctrine and Emergency Services Divisional Plans and Procedures.
Responsible for the preparation and continuous improvement of service level documents such as, but not limited to, Standard Operating Procedures, Work Instructions, Risk Assessments, Pre-Incident Plans, Credible Scenario Lists, Forms and Records.
Responsible for the preparation of reports in an accurate and timely manner inline with Serco and client timeframes and deadlines.
Where required take up positions within their own organisation to ensure service continuity.

Specific Requirements

Minimum 7 to 9 years experience in fire/rescue services including two (2) years in a supervisory position
1 of the last 5 years must have been spent in an equivalent position
Middle East work experience is desirable
Proficient in Microsoft Office work suite
Languages – English Oral/Written (Essential), Arabic Oral/Written (Desirable).
Valid light vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Essential).
Valid heavy vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Desirable).
Twelve (12) years formal education (College Graduate)
Specialized Qualifications – Applicants shall be certified competent in role and qualified to a minimum of those qualifications stated below:
Fire Officer III (or equivalent)
Incident Command
Risk Management
Site / Asset Management
Line Management
English Level 5

Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.

Responsibilities

The Fire Station Officer is responsible for the overall operational management of fire and rescue services, including incident response and resource coordination. They must ensure service continuity, maintain safety standards, and prepare accurate reports in line with organizational and client requirements.