Front Office / Guest Service Agent (Saudi Arabia)

Requirements

Candidates must have previous experience in a guest service or front office role within the hospitality industry. Proficiency in hotel property management systems and strong communication skills are required.

Job Summary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work! Long Description: You
will be the first point of contact for guests, responsible for ensuring smooth
check-ins, check-outs, and addressing guest inquiries throughout their stay. You
play a key role in making guests feel welcome, ensuring that all their needs are
met and that any issues are resolved promptly. As a Front Office / Guest Service
Agent, you’re not just ensuring a seamless check-in and check-out process –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Deliver a warm welcome:  Greet guests upon arrival and complete the check-in
process, including verifying details, assigning rooms, issuing keys, and
providing welcome materials or bell service assistance
* Support efficient check-out:  Process guest departures by verifying charges,
handling payments, issuing receipts, and using the point-of-sale system
accurately
* Provide hotel and local knowledge:  Demonstrate comprehensive knowledge of
hotel offerings, room types, rates, promotions, and local area information to
assist with guest inquiries
* Promote hotel services:  Use up-selling techniques to recommend hotel
amenities and maximize room and service revenue
* Delight our guests:  Respond to guest requests, resolve concerns with care
and urgency, and effectively manage messages and communications

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

* Previous experience in a guest service or front office role within the
hospitality industry.
* Strong communication and interpersonal skills, with the ability to handle
guest inquiries and complaints professionally.
* Proficiency in hotel property management systems (PMS) and general front
office procedures.
* Excellent multitasking skills and the ability to remain calm and professional
in a fast-paced environment.
* Proficiency in English; additional languages are a plus.
* Ability to work flexible hours, including nights, weekends, and holidays.
* A positive attitude and a genuine passion for providing exceptional guest
service.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

Responsibilities

You will serve as the first point of contact for guests, managing check-ins, check-outs, and addressing inquiries to ensure a seamless experience. Additionally, you will promote hotel services and resolve guest concerns with care and urgency.

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