Generalist Service Representative I (Saudi Arabia)

Requirements

The role calls for strong technical knowledge of Schneider Electric products and serviceable assets, a customer-focused mindset, and a collaborative approach. Candidates should be willing to learn technical, digital, and interpersonal skills and comply with safety and cybersecurity procedures; no specific education or years of experience are stated.

Job Summary

Main mission
This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.
Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.
Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)
Activities and areas of responsibility
qComply with Safety and cyber security policies, practices and procedures
qPerform Startup/Commissioning on Schneider Electric product & possible competition equipment.
qPerform Preventive, scheduled and unscheduled Maintenance on equipment
qAnalyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
qAnalyze and explain reports results to customers and management
qCertification & accreditation could be required vs Business and Country regulations.
qProactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
qUnderstand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
qSupport planners, coordinators, project manager to get good customer site condition understanding
qEscalate quality or technical issue detected on field
qUnderstand Ecostruxure offer and provide technical explanation to customers
qUse all digital tools designed for SE FSR
qTrack Installed Base (serviceable assets)
qAdvise customers on different opportunities to optimize its install base and create lead generation business opportunities
qPerform basic audits of customer’s electrical systems and equipment (MPS walktrough)
qPerform Field Services Operations by providing best in class customer experience and promote Schneider signature
Main interactions
qCustomers
qPlanners / Operations leaders / Technical support / Quality / Project Manager
qCommercial team
Key Success Factors
qStrong Customer orientation mindset
qStrong Technical knowledge on Schneider Electric Products and Servicable Assets
qWillingness to learn new competencies (Technical, Digital, soft skills…)
qCollaborative attitude with internal entities (Planners, Inside Sales, Technical Support…)
qUse all digital tools designed for SE FSR
Performance measurement (KPI’S)
qNumber of accident / safety process & PPE respected / cyber deviation
qtimesheet adherence / percentage of deviations justified
qNumber of asset tracked per quarter & Workorder with Install Base details information
qNumber of lead created per month & NSS percentage
qFSR digital toos (clocking / ServicesMax GO / Enablon / TIPI / Onsite adoption
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
* Country-specific programs and initiatives may be available.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Responsibilities

Install, inspect, maintain, troubleshoot, and repair Schneider Electric and potentially competing equipment in workshops and at customer sites, including commissioning, preventive maintenance, warranty work, and emergency interventions. Ensure safe and traceable service delivery, explain technical findings to customers, track installed assets, identify sales opportunities, and collaborate with internal teams.

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