Guest Experience Expert (Front Office Agent) (United Arab Emirates) Dubai

Requirements

A high school diploma or G.E.D. equivalent is preferred. No prior related work or supervisory experience is required for this position.

Job Summary

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our Guest
Experience Experts take the initiative to deliver a wide range of services that
guide guests through their entire stay. They are empowered to move about their
space and do what needs to be done. Whether processing operational needs,
addressing guest requests, completing reports, or sharing the highlights of the
local area, the Guest Experience Expert makes transactions feel like part of the
experience.

No matter what position you are in, there are a few things that are critical to
success – creating a safe work place, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Guest Experience Experts will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a hands-on approach
to work (move, lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance). Doing all these things well (and other
reasonable job duties as requested) is critical for Guest Experience Experts –
to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance
their well-being when they need it most while traveling, ensuring they can be
the best version of themselves. To achieve the brand mission of becoming the
preeminent wellness brand in hospitality, we need passionate and engaged
associates to bring the brand’s unique programming to life. We want our
associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and
take pride in how you maintain your well-being; you are optimistic; you are
adventurous. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Responsibilities

The Guest Experience Expert manages guest check-ins, check-outs, and operational needs to create a memorable stay. They are responsible for addressing guest requests and providing local area highlights while maintaining professional standards.

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