AccorHotel
Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel’s renowned portfolio. This ultra-luxury property offers a unique experience as “The Palace of the Secret Garden.” With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
Job Description
To maximize customer satisfaction by providing an efficient and multi-lingual guest contact function as well as directing and controlling all activities of subordinates ensuring the hotel meets its guest satisfaction objectives.
Prepare duty roster ensuring most efficient use of manpower resources.
Key in guest arrival details from guest registration cards accurately and punctually.
Post charges to individual or group folios acurately and punctually.
Ensure that all group billing instructions are properly adhered to.
Obtain credit card approvals for in-house guests prior to departure.
Check and post PPV bills to guests folios.
Conduct money changing transactions accurately and efficiently as per hotel policy.
Close at the end of each shift and balance individual transactions and cash float.
Prepare and handle guest billing procedures on check out.
Assist in the key inventory and control procedures.
Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up.
Coach, counsel, discipline and develop all subordinate employees.
Assist in the selection, training and evaluation of subordinate employees.
Carry out administrative requirements as directed.
General
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Performs additional duties as directed by supervisors.
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Is fully conversant with al health and safety, fire and emergency procedures.
Maintains a high standard of personal hygiene, dress, uniform, and body language.
Is polite and professional in any situation where the image or reputation of the hotel is represented.
Attends meetings and training as required by supervisors.
Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
Interacts with guests actively soliciting feedback.
Qualifications
Minimum 3 years of experience in guest relations, customer service, or hospitality management
Proven supervisory or team leadership experience managing staff in a customer-facing environment
Excellent interpersonal, communication, and motivational skills with ability to lead and inspire teams
Strong conflict resolution and problem-solving abilities with composure under pressure
Proficiency in hospitality management systems and software
Organizational skills with ability to manage multiple priorities simultaneously
Multilingual capabilities (English required)
Cultural awareness and knowledge of hospitality industry standards and best practices
Additional Information
Opportunity to join the first Raffles in Bahrain
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Oversee guest contact functions and supervise subordinates to maximize customer satisfaction and meet hotel objectives. Manage administrative tasks including duty rosters, guest billing, and the resolution of guest complaints.
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