Guest Experience Supervisor (Qatar) Doha

Requirements

Candidates must have at least one year of related work experience and one year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.

Job Summary

POSITION SUMMARY

 

Process all guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions. Secure payment prior to
issuing room key, verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing reports. Supply
guests with directions and property information. Accommodate guest requests,
contacting appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and charges. Balance
and drop receipts. Count and secure bank at beginning and end of shift. Obtain
manual authorizations and follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft.

 

Assist management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee of
Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests; anticipate and address guests’
service needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Ensure adherence to quality standards. Enter and locate information
using computers/POS systems. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties as requested
by Supervisors.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

The Autograph Collection is a growing collection of four and five-star
independent hotels, each offering unique and memorable experiences. Each hotel
is thoughtfully chosen for its quality, originality, bold character, and ability
to offer today’s traveler a range of unique experiences suited to their
individual sense of style and adventure. All Autograph Collection hotels look to
attract The Individualist, the brand’s target consumer. The Individualist is
someone who uses travel as an opportunity to add to their personal narrative –
in essence they are hand selecting our hotels whether for personal or corporate
travel because it is much more than simply a place to rest. In joining Autograph
Collection, you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.

Responsibilities

The Guest Experience Supervisor manages daily front office operations, including guest check-ins, payment processing, and reporting. They also support management by training, coaching, and motivating staff to ensure high-quality service standards.

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