Guest Relations Agent – The Ritz – Carlton Abu Dhabi Grand Canal (United Arab Emirates) Abu Dhabi

Requirements

A high school diploma or G.E.D. equivalent is preferred. No prior related work or supervisory experience is required for this entry-level position.

Job Summary

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our Guest
Experience Experts take the initiative to deliver a wide range of services that
guide guests through their entire stay. They are empowered to move about their
space and do what needs to be done. Whether processing operational needs,
addressing guest requests, completing reports, or sharing the highlights of the
local area, the Guest Experience Expert makes transactions feel like part of the
experience.

No matter what position you are in, there are a few things that are critical to
success – creating a safe work place, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Guest Experience Experts will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a hands-on approach
to work (move, lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance). Doing all these things well (and other
reasonable job duties as requested) is critical for Guest Experience Experts –
to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Responsibilities

The Guest Relations Agent is responsible for delivering a memorable and unique guest experience by guiding guests through their entire stay. This includes processing operational needs, addressing guest requests, and upholding the Ritz-Carlton Gold Standards.

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