Guest Service Agent (Saudi Arabia)

Requirements

Candidates must possess strong communication and problem-solving skills, along with basic computer and mathematical literacy. Fluency in the local language is required, while proficiency in additional languages is considered a plus.

Job Summary

First impressions count. To get our guests’ memorable experiences off to an
unforgettable start, we’re looking for a Front Desk Agent who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over
the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer
tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues
to restaurant recommendations

What We need from you:

● Communication skills – guests will need to come to you with concerns as well
as compliments, so you’ll be easy to talk to 
● Your problem-solving skills will turn issues into opportunities so every guest
leaves with great memories 
● Fluency in the local language – extra language skills would be great, but not
essential 
● Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic
maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary
that rewards all your hard work to a wide range of benefits designed to help you
live your best work life – including a full uniform, impressive room discounts
and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate
difference and encourage colleagues to bring their whole selves to work. IHG
Hotels & Resorts provides equal employment opportunities to applicants and
employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability. We
promote a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make
a difference in a collaborative environment. We know that to work well, we need
to feel well – both inside and outside of work – and through our myWellbeing
 framework, we are committed to supporting wellbeing in your health, lifestyle,
and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Guest Service Agent is responsible for providing a warm welcome to guests, managing check-in and check-out processes, and handling payments. They also act as a primary point of contact for guest inquiries, restaurant recommendations, and resolving any issues to ensure a memorable stay.

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