Guest Services Associate (United Arab Emirates) Abu Dhabi

Requirements

Candidates must have a higher secondary education and at least one year of operational experience in customer service. Proficiency in English and basic computer skills are required, with additional language skills considered a plus.

Job Summary

Join Us at Miral Experiences

Miral Experiences is a region’s leader in the management and operation of
world-class, award-winning immersive attractions and experiences across Abu
Dhabi. Our diverse portfolio includes some of the most iconic entertainment and
leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas
Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi,
SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab.
Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like
Qasr Al Watan. We specialize in crafting unique experiences that cater to all
tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our
attractions are designed to ignite the imagination and create unforgettable
memories for visitors from around the world. Whether you’re seeking excitement,
relaxation, or cultural enrichment, we offer something for everyone.

About the Role

Join our team as a Guest Services Associate and make every guest’s visit to our
leisure facilities an unforgettable experience. In this guest-facing role, you
will be the first point of contact, ensuring seamless entry for all guests while
providing warm, professional hospitality. You will actively engage each guest by
delivering clear, helpful information about shows, attractions, and facilities
to elevate their experience. Proactively sell and promote tickets, merchandise,
and services using a POS system, while managing cash transactions with accuracy.
Your initiative in resolving guest concerns or issues with integrity is
essential to maintaining the highest standards of service. Additionally, you
will contribute to safety protocols and operational efficiency by managing
turnstiles, lost and found services, and emergency procedures. Drive
profitability through upselling and cross-selling while fostering a positive and
welcoming atmosphere. This dynamic role demands flexibility,
customer-centricity, and adaptability—perfect for an energetic and
service-minded professional.

What You’ll Do

Guest Engagement

* Greet and welcome guests with warmth and professionalism, considering each
guest’s unique needs

Ticketing and Cash Services

* Process all ticket and product sales efficiently through a computerized POS
system
* Conduct cash transactions accurately while accepting multiple payment methods
including cash, vouchers, and foreign currencies
* Balance and reconcile cash registers diligently, ensuring precise beginning
and end-of-shift reconciliations
* Remit sales promptly and adhere strictly to company cash handling policies

Guest Education & Sales

* Educate guests on current promotions, pricing, shows, and attractions with
clarity and enthusiasm
* Proactively upsell and cross-sell services and products to generate
additional revenue opportunities

Lost & Found & Safety Operations

* Manage the lost and found counter strictly according to company policy while
ensuring safety and retrieval for items
* Act as a first responder during emergencies, implementing evacuation
protocols when necessary
* Participate in regular (and real) evacuation drills to ensure readiness in
critical situations

Operational Support

* Coordinate queue management systems to maximize flow and minimize guest
inconvenience
* Oversee turnstile operations to ensure timely and secure guest entry and exit
verification
* Distribute and complete guest satisfaction surveys using provided tablets,
ensuring thorough data submission
* Ensure smooth operational flow across all guest services areas, including
maintenance of guest-facing environments

Role Essential:

* Higher secondary education or equivalent qualification
* Minimum 1 year of operational experience in guest or customer service roles
* Proficiency in English (spoken and written)
* Familiarity with basic computer operations
* Strong interpersonal skills with a genuine desire to entertain and engage
guests
* Flexibility to adapt to changing guest needs and business requirements
* Inherent respect for guests and unwavering integrity in all duties

Role Desirables:

* Experience in cash handling and POS system operations
* Proficiency in Arabic, Russian, Farsi, or Chinese

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations – we create
unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles,
every member of our team plays a part in delivering exceptional experiences.
We’re driven by passion, powered by innovation, and committed to excellence in
everything we do. We’re looking for passionate, driven, and talented individuals
who are ready to grow, lead, and make a difference. No matter your background or
expertise, there’s a place for you at Miral Experiences.

Miral Experiences

Responsibilities

The Guest Services Associate acts as the first point of contact for guests, ensuring seamless entry and providing information about attractions. They are responsible for processing sales, managing cash transactions, and maintaining safety standards during operations.

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