Guest Services Supervisor (United Arab Emirates) Dubai

Requirements

Candidates must have at least 2 years of supervisory experience and a bachelor’s degree. CPR or First Aid certification is preferred, along with 0-3 years of related experience in a similar role.

Job Summary

As a Front Office Supervisor, you’re not just supervising daily front office
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.
 

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Supervise front office team: Lead team members in performing all front office
procedures, ensuring smooth check-ins, check-outs, and guest service delivery
* Lead day-to-day team operations: Create team schedules, assign tasks, lead
pre-shift meetings, and provide training, guidance, and in the moment
feedback
* Lead guest issue resolution: Respond to guest inquiries and concerns directly
while supporting team members in in handling complex or escalated issues
* Manage lobby flow: Monitor guest traffic in the lobby and adjust team
coverage in real time to maintain service efficiency
* Manage special projects: Lead department initiatives or ad-hoc assignments

QUALIFICATIONS

Supervisor level experience required 
BA/BS/bachelor’s degree 
CPR Certification and/or First Aid Training preferred.
0-3 Years of Related Experience in a Similar role. 
2+ Years of supervisory experience

Responsibilities

You will supervise daily front office operations, lead team members, and ensure smooth guest service delivery. Additionally, you will manage lobby flow, handle escalated guest concerns, and oversee team scheduling and training.

We are a job aggregator. All rights belong to the original company or recruiter. We do not claim ownership of any listings.