Housekeeping Ambassador II|General Housekeeping (AJBR) (United Arab Emirates) Dubai

Requirements

Candidates must have at least one year of experience in a similar role within a 5-star hotel environment. A high school diploma or higher secondary education is the minimum qualification required, along with proficiency in the English language.

Job Summary

Emaar Hospitality Group, a premier global provider of enriching, personal and
memorable lifestyle experiences. As an innovative, agile and influential leader
in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar
Properties PJSC, the developer of elegantly designed and exceptionally built
property, malls and hospitality projects across the world. 

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group
with properties situated in some of the most sought-after locations. Address
brings a fresh identity to the global hospitality and service sector by setting
new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic
elegance, Address Hotels + Resorts enriches the lives of its guests with
intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address
offers its guests opportunities to celebrate life and its most cherished
moments. It’s the ultimate Address.

This function is to ensure exceptional Guest experience in a highly empowered
environment. Represent our brand, throughout the Guest journey, to deliver a
flawless dining experience. Ensure that each guest becomes a happy fan of our
products, by delighting them from welcome until farewell. The function is to
maintain the established standards of cleanliness in rooms and public areas
according to standards set by the hotel and ensure orderliness and attractive
condition of rooms, floors, lift landings, corridors and pantries.

RESPONSIBILITIES

* Conduct all operational tasks in Housekeeping while living up to service
standards and procedures. 

* Go the extra (s)mile where you can. 

* Timeliness in order taking and delivery of requests to guests.

* Prevent complaints and ensure adequate service recovery where needed. 

* Pro-actively communicate with fellow Ambassadors, always with the Guest’s
interests at heart.

QUALIFICATIONS

* Previous experience in similar and/or related fields in a 5* Hotel.

* At least 1-year experience at same level.

* Proficient in English Language

* Minimum qualification required is High school diploma / higher secondary 

Responsibilities

The Housekeeping Ambassador is responsible for maintaining high standards of cleanliness in guest rooms and public areas to ensure a flawless guest experience. They must proactively communicate with team members and handle guest requests with timeliness and a focus on service recovery.

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