AccorHotel
Requirements
Candidates must hold a diploma or degree in hospitality or a related field and possess at least one year of relevant experience. Excellent English communication skills and a strong understanding of ultra-luxury service standards are required.
Job Summary
Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Job Description
Welcome guests with warmth and professionalism upon arrival and departure.
Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
Anticipate guest needs and provide personalized service to create memorable experiences.
Escort VIPs, long-stay guests, and special occasion guests when required.
Maintain a visible presence in the lobby and public areas to proactively engage with guests.
Assist guests with transportation arrangements, restaurant reservations, and other requests.
Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
Qualifications
Diploma and Degree from preferably hospitality or related field.
Minimum 1 year relevant experience.
Excellent communication skills in English.
Possesses strong interpersonal skills.
Additional Information
Strong understanding of ultra-luxury wellness concepts and brand alignment.
Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.
Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
A proactive, anticipatory approach with a strong sense of accountability and ownership.
Impeccable grooming and personal presentation aligned with luxury standards.
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time
Responsibilities
The Lobby Ambassador is responsible for welcoming guests with professionalism and acting as a primary point of contact for inquiries and personalized service. They must maintain a visible presence in the lobby to assist with guest needs, transportation, and service recovery.
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