JD.com

Requirements

Candidates should be proficient in data analysis tools and familiar with end-to-end logistics operations or the Saudi local market. Experience in mechanism building and managing service quality, compliance, and KPI delivery is highly preferred.

Job Summary

Who We Are
At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.
Our Global Reach
JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.
About Our Program
You’ll be joining the JD Vanguard (JDV) Graduate Program, our frontline leadership pathway for the next generation of supply chain talent. Over the course of a year, you’ll take on real projects, build technical and people-leadership skills, and learn how JD Logistics operates at a global level, with the opportunity to extend and continue your journey.
Job Responsibilities
1. Systematically sort out and build up the quality standard system, and independently take charge of the full-cycle quality management of one business line, covering quality planning, control and continuous improvement, to ensure that the final delivery quality meets or exceeds expected targets.
2. Collect, organize and analyze operational data, identify quality issues and potential risks, and produce analytical reports.
3. Conduct root cause analysis for common operational exceptions (e.g., shipment detention, loss and damage), put forward on-site improvement suggestions, drive responsible parties to implement rectification, and track the effectiveness.
4. Ensure all business activities in the assigned area comply with the company’s quality standards and participate in operational self-inspections. Establish a regular quality monitoring mechanism, carry out root cause analysis for quality incidents and customer complaints, and promote effective corrective and preventive actions.
5. Make proactive overall arrangements for planned operational fluctuations (such as holidays, promotion campaigns, government events, extreme weather, etc.), including but not limited to resource coordination, strategy formulation, in-process intervention, result review and experience accumulation.
6. Respond immediately to unplanned operational fluctuations (such as sudden disasters, public opinion incidents, epidemics, etc.), quickly adjust operational strategies, assess the scope of risk impact, and mobilize operational resources for remediation. Coordinate recovery from operational anomalies (delivery delays, damaged or soiled parcels, lost shipments and replacements, etc.), handle urgent customer needs escalated by customer service, and mobilize resources to close exception cases.
Job Requirements
1. Be proficient in data analysis tools, familiar with business metrics, and leverage data analysis to support daily work.
2. Familiar with end-to-end logistics operations or Saudi local market operations; candidates with 0-to-1 mechanism building experience are preferred.
3. Manage service quality, operational compliance, exception rate control and continuous improvement in logistics operations. Drive KPI delivery of transportation, warehousing, delivery and other links (including damage rate, picking error rate, on-time fulfillment rate, customer complaint rate, etc.) through data analysis and on-site audits.
At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.
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Responsibilities

The role involves managing the full-cycle quality system for a logistics business line, including quality planning, continuous improvement, and data-driven performance monitoring. You will also be responsible for conducting root cause analysis on operational exceptions and coordinating resources to mitigate risks during operational fluctuations.