First Abu Dhabi Bank

Requirements

Candidates must hold a bachelor’s degree in Business, Economics, Commerce, or Finance. A minimum of 4-8 years of relevant banking experience is required, with at least 5 years in managerial roles within core processing functions.

Job Summary

To execute the section’s operational activities ensuring risk is managed
effectively and service is provided according to agreed SLAs with the Internal
clientele. To provide service to our customers quickly without disruptions as
per the agreed non-BAU and escalation matrices by mitigating risk & losses.
Ensure timely submission of reports to MIS team for compiling. Authorize all
manually matched items with difference in value dates and inform departments
concerned. Submission of Dashboard reporting across iTRACs case books under the
specific account groups and intelliMATCH accounts. Verify monthly Reconciliation
reports and forward to line manager for review. Execute the archiving of
reconciliation records and miscellaneous reports. Track the daily issues and
operational risk through tick lists, accounts lists allotted to staff and
traffic light reporting. Provide and control unapplied credits account,
unpresented and unclaimed accounts. Ensure timely submission of reports. Review
of Exception Management handling interface where cases are escalated via system
defined rules and BAU (Business As Usual) periods defined and agreed with
Internal clientele by applying factual and judgmental skills in decision making
process of creating the case by specialized processors within Reconciliation
Dept. Providing project management skills in automation process. Coordination
with ITD for additions, modifications and deletions of system administrative
tasks. Establish effective non-BAU reporting for all items escalated to
high-level management by means of Management Information.

Team Supervision

* Provide guidance and on the job training for junior colleagues and conduct
knowledge sharing to facilitate achievement of team objectives and completion
of tasks in an efficient manner which is consistent with operating procedures
and policy.

* Promote the organisation’s values and ethics in all activities within the
team in order to support the establishment of a value drive culture within
the bank.

Policies, Systems, Processes & Procedures

* Provide inputs and implement policies, systems and procedure for the assigned
team so that all relevant procedural/legislative requirements, fulfilled
while delivering a quality, cost-effective service.

* Follow all relevant departmental policies, processes, standard operating
procedures, and instructions so that work is carried out in a controlled and
consistent manner.

* Demonstrate compliance to organisation’s values and ethics at all times to
support the establishment of a value drive culture within the bank.

Continuous Improvement

* Contribute to the identification of opportunities for continuous improvement
and sustainability of systems, processes and practices considering global
standards, productivity improvement and cost reduction.

Reporting

Assist in the preparation of timely and accurate statements and reports to meet
department requirements, policies and quality standards.

Service

* Always ensure self-adherence to relevant processes and recommend changes in
the procedures & processes or systems onshore & offshore in line with
development in the industry.

* Assist in driving the implementation of robust tools/processes to
identify/mitigate/assist on identifying operational risks within the internal
control of operational units, in the form of conducting reviews, mini-Audits
and follow-ups on open issues by ensuring NIL outstanding exceptions.
Identify and report errors or missed TaT from onshore unit without direct
oversight.

* Assist internal and external clients in the development of Reconciliation
services.

* Highlight transactions with high levels of risk. Update Operations Risk with
sufficient data on non-reconciling items from time to time with reference to
monthly dashboards.

* Application and use of extensive business insight to advice management on the
formulation of business change strategies.

* Escalate all risk related issues to AVP via traffic lights.

Risk

* Ensure all items are escalated, whichever exceed the non-BAU tolerance levels
as per the agreed escalation matrices and SLA’s.

* Responsible to escalate high value amounts or long outstanding issues at
correct levels of agreed escalation matrices.

* Responsible to update management on long outstanding or legacy in order to
inform stakeholders on risk levels.

* Ensure all accounts on the Reconciliation system are in a balanced status.

* Maintain all updated Account List and SLA’s. Manage controls on new
procedures and control potential risks.

* Work closely with subordinates to resolve outstanding items reported in
dashboard reports.

Efficiency

* Deliver tasks effectively with the consideration of time and business
benefit.

* Ensure reconciliation and operation controls are run effectively in line with
business requirements on tolerance levels and their BAU periods defined by
their escalation matrices.

Highlight improvements if any or where required when reflected on KPI’s.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

* Bachelor’s degree in Business Economics, Commerce and Finance or related
discipline.

Minimum Experience

4-8 years’ relevant experience in the banking sector with at least 5 years in
similar positions of progressively increasing managerial responsibilities in the
Core Processing function.

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world’s
largest and safest financial institutions. We offer a comprehensive range of
personal and private banking services, including credit cards, Islamic banking,
investments, loans, and mortgages. Our commitment to excellence and innovation
drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals
with a shared vision to support the ambitions of our stakeholders to “Grow
Stronger.” We embrace the needs of our customers across the globe with a sense
of responsibility and confidence driven by extensive expertise that can only be
delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the
future, and express yourself in a performance-based culture that will unleash
the best in you. Whether you are an experienced professional or just starting
your career, FAB provides a range of learning and development initiatives to
support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values
each day in every way, celebrate achievements, and empower each other to deliver
leading solutions. We have structured plans for the recruitment and career
progression of Emirati talent to enable them to make a mark in the financial and
banking sector both regionally and globaly that rewards your hard work and
dedication.

Join our team and be part of a journey to shape the future of banking.

Responsibilities

The manager is responsible for overseeing operational reconciliation activities, managing risk, and ensuring service levels are met for internal clientele. They also provide team supervision, conduct training, and drive continuous improvement in reconciliation processes and systems.