Mgr-Food & Beverage I (Saudi Arabia) Medina

Requirements

Candidates must have either a high school diploma with 4 years of relevant experience or a 2-year degree in a hospitality-related field with 2 years of experience. Proficiency in food and beverage laws and strong leadership capabilities are required.

Job Summary

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes
all culinary, restaurant, beverage and room service operations. Oversees guest
and employee satisfaction, maintaining standards and meeting or exceeding
financial goals. Demonstrates knowledge and proficiency of all applicable food
and beverage laws and regulations. Develops and implements business plan for
food and beverage.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage,
culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 2 years experience in the food and beverage, culinary, or related
professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction
plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant
operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees’
absence.

• Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team
members.

• Monitors and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish
work.

• Provides the leadership, vision and direction to bring together and prioritize
the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and verifies that
appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Drives alignment of all employees, team leaders and managers to the brand’s
service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Verifies all banquet functions are up to standard and exceed guest’s
expectations.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, drives quality, and verifies standards are
meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance
standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or
otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or
training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on
employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Drives effective departmental communication and information systems through
logs, department meetings and property meetings.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

When you join the Sheraton family, you become a member of its global community.
We’ve been a place to gather and connect since 1937. At Sheraton, associates
create a sense of belonging in more than 400 communities around the world. We
invite, we welcome, and we connect guests through engaging experiences and
thoughtful service. If you’re a team player who is excited to
deliver a meaningful guest experience, we encourage you to explore your next
career opportunity with Sheraton. Join us on our mission to be ‘The World’s
Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of
brands with Marriott International. Be where you can do your best work,
 begin your purpose, belong to an amazing global  team, and become the best
version of you.

Responsibilities

The manager is responsible for overseeing all food and beverage operations, including culinary, restaurant, and room service departments. They must develop business plans, manage budgets, and ensure high levels of guest and employee satisfaction.

We are a job aggregator. All rights belong to the original company or recruiter. We do not claim ownership of any listings.