Multi-Property Learning & Development Manager (Qatar) Doha

Requirements

Candidates must hold at least a 2-year degree in a relevant field such as Human Resources or Hospitality, combined with 2 years of professional experience. A professional trainer certification is required, or a 4-year bachelor’s degree with no prior experience.

Job Summary

JOB SUMMARY

 

Helps drive company values and philosophy and ensures all training and
development activities are strategically linked to the organization’s mission
and vision. Works with property leadership team to identify and address employee
and organizational development needs. The position is responsible for ensuring
effective training is in place to enable the achievement of desired business
results. Training programs focus on a variety of topics, including product
knowledge, company philosophy, and customer service and leadership skills.
Conducts needs assessments, designs and develops training programs and
facilitates the delivery of both custom and corporate training programs.
Measures the effectiveness of training to ensure a return on investment.

 

CANDIDATE PROFILE 

 

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and
Restaurant Management, Hospitality, Business Administration, or related major; 2
years experience in the human resources or related professional area; certified
trainer.

OR

• 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; certified trainer; no
work experience required.

 

CORE WORK ACTIVITIES

 

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service
excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding
of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

 

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective
technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify
areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

 

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and
general property training) are strategically linked to the organization’s
mission and vision.

• Identifies performance gaps and works with managers to develop and implement
appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as
appropriate.

• Aligns current training and development programs to effectively impact key
business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a
focus on continuous improvement.

 

Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental
expenditures.

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
“Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt,
forward-thinking service that upholds and builds upon this living legacy. With
the name that’s synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team, and
become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy true camaraderie
with a diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you can pursue your
passions in a luxury environment with a focus on holistic well-being. Treating
guests exceptionally starts with the way we take care of our associates. That’s
The JW Treatment. In joining JW Marriott, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version of you.

Responsibilities

The Multi-Property Learning & Development Manager is responsible for identifying organizational training needs and designing programs that align with company mission and business goals. They facilitate training sessions, monitor program effectiveness, and manage departmental budgets to ensure high standards of guest satisfaction and employee performance.

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