Operations Associate (United Arab Emirates) Falaj Hazza’

Requirements

Candidates should possess strong customer service and communication skills, with the ability to work effectively in a team or independently. A passion for guest interaction and the ability to remain focused during long shifts in a high-pressure environment are essential.

Job Summary

Join Us at Miral Experiences

Miral Experiences is a region’s leader in the management and operation of
world-class, award-winning immersive attractions and experiences across Abu
Dhabi. Our diverse portfolio includes some of the most iconic entertainment and
leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas
Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi,
SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab.
Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like
Qasr Al Watan. We specialize in crafting unique experiences that cater to all
tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our
attractions are designed to ignite the imagination and create unforgettable
memories for visitors from around the world. Whether you’re seeking excitement,
relaxation, or cultural enrichment, we offer something for everyone.

The Operator will oversee the entire operation of a ride or attraction,
including the safety and wellbeing of all colleagues and guests at that
particular ride or attraction. They will also be required to concentrate for
long periods of time, manage small teams, multi-task and operate large machinery
safely and efficiently.

* Ensure all rides and attractions start up, and closedown procedures are
completed correctly.
* Organize and regulate queuing systems for all rides and attractions.
* Ensure height measuring is conducted accurately and efficiently.
* Ensure ride platforms are organized for operation.
* Explain, distribute and fit ride safety clothing to guests that require it.
* Ensure that guests load and unload from rides and attractions safely and
efficiently.
* Check all ride restraints, safety belts and attraction equipment properly to
ensure guests are safe and comfortable at all times.
* Check safety equipment (fire extinguishers, emergency exits and emergency
routes).
* Communicate clearly with guests, colleagues and management at all times.
* Be able to use the ride stop and emergency stop functions effectively and
confidently.
* Delivering fun and memorable experiences to the guests.
* Opening and closing the rides and attractions to guests.
* Follow all Health and Safety policies and procedures.
* Record all details of the daily operation or a ride or attraction (e.g.
downtimes, throughputs and colleague breaks).
* Ensure that the daily ride documentation is kept up to date, tidy and
accurate.
* Handle and lead ride downtimes and emergency situations as and when required.
* Ensure clean and safe environment.
* This position requires a large time spent standing and talking on positions.
* Ability to stay focused at all times, during long shifts and quiet / busy
periods in the park.
* Any other tasks that may be required from time to time to perform to meet the
needs of the business.

Essential:

* Good customer service skills
* Good communication skills
* Ability to work within a team and on their own
* Outgoing and enthusiastic personality and have a passion for guest
interaction and communication
* Speak and understand English language
* Ability to work under pressure and long shift times
* Integrity – being honest and ethical

Desirable:

* Higher secondary or equivalent
* Speak and understand Arabic language
* Creativity and alternative thinking to develop new ideas for and answers to
work related problems
* For Operator position training:
* Ability to manage small teams
* Ability to concentrate uninterrupted for long periods of time
* Ability to operate machinery safely and efficiently
* Ability to multi-task
* Ability to oversee the safety of all colleagues and guests at a particular
ride or attraction

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations – we create
unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles,
every member of our team plays a part in delivering exceptional experiences.
We’re driven by passion, powered by innovation, and committed to excellence in
everything we do. We’re looking for passionate, driven, and talented individuals
who are ready to grow, lead, and make a difference. No matter your background or
expertise, there’s a place for you at Miral Experiences.

Miral Experiences

Responsibilities

The Operations Associate is responsible for the safe and efficient operation of rides and attractions, including managing guest queues and loading procedures. They must also monitor safety equipment, handle emergency situations, and maintain accurate operational documentation.

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