Operations Manager (Kuwait) Kuwait City

Requirements

Candidates must have either a high school diploma with 4 years of relevant experience or a 2-year degree in hospitality or business with 2 years of experience. Strong leadership, communication, and operational management skills are required to succeed in this role.

Job Summary

JOB SUMMARY

 

Responsible for assisting in successfully executing all operations in the hotel
Operations departments (may include Front Office, Business Center,
Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and
Engineering/Maintenance) and managing staff. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of the
department. Ensures that standards and procedures are being followed. Leads
specific team while assisting with meeting or exceeding property goals.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front
desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the guest services, front desk, housekeeping, or related
professional area.

 

CORE WORK ACTIVITIES

 

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest
tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing
service.

• Understands employee and guest satisfaction results and developing game plans
to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and
expectations, and exceeding them.

 

Managing Property Operations Function(s) 

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room
goals.

• Performs hourly job functions as needed.

 

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable
for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

 

Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

 

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a
timely fashion.

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the comforts of
the modern home, while associates provide service with a human touch to business
and leisure travelers alike. Working at Residence Inn, you will build
relationships grounded in teamwork and experience the legendary Residence Inn
service culture which focuses on delivering against the unique needs of long
stay guests. In joining Residence Inn, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your
purpose, belong to an amazing global  team, and become the best version of you.

Responsibilities

The Operations Manager is responsible for overseeing daily hotel operations across multiple departments to ensure high standards of guest satisfaction and operational efficiency. They lead and motivate staff, manage financial performance, and implement strategies to meet property goals.

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