Ninja
Requirements
Candidates should have previous experience in customer service or support and possess strong communication and problem-solving skills. Proficiency in Microsoft Excel and the ability to handle complaints professionally are required.
Job Summary
We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.
Responsibilities
Respond to restaurant partners’ inquiries and complaints professionally.
Support partners with issues related to orders, the platform, and daily operations.
Coordinate with relevant internal teams to resolve issues and keep partners informed.
Record and track partner issues, ensuring follow-up until resolution.
Maintain accurate partner records and prepare tracking reports using Excel.
Build positive relationships with restaurant partners through reliable and responsive support.
Previous experience in customer service or customer support.
Good working knowledge of Microsoft Excel.
Strong communication and problem-solving skills.
Ability to handle complaints professionally and manage multiple requests.
Strong organizational skills and attention to detail.
Experience in food delivery, restaurant operations, or partner support is a plus.
Responsibilities
The Partner Support Specialist will manage restaurant partner inquiries and resolve operational issues related to orders and the platform. They will coordinate with internal teams to ensure timely resolution and maintain accurate tracking reports.
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