Premier Support Officer (Qatari Nationals Only) (Qatar) Doha

Requirements

Candidates should have experience in customer service, banking, or relationship management, along with a strong understanding of Premier Banking and financial planning. Proficiency in communication, attention to detail, and adherence to operational and risk standards is essential for this role.

Job Summary

Ready to deliver outstanding service for Premier and Wealth customers?
The Opportunity
The Premier Banking Customer Service Officer is a customer-facing role focused on delivering high-quality day-to-day service for Premier and Wealth customers. Working as a first point of contact in branch and by telephone you’ll resolve enquiries efficiently while supporting Premier Relationship Managers with customer follow-up and administrative activity. The role plays a key part in delivering published service-level agreements and the eight Global Premier Service Standards. You’ll also help customers adopt digital banking channels while keeping records and documentation accurate and up to date. Throughout everything you do you’ll operate within HSBC’s operational, regulatory and risk standards. Success means customers get timely clear outcomes complaints are handled correctly and processing is accurate within agreed cut-off times.
In this role you will:
Own customer enquiries and provide efficient accurate solutions in branch and by telephone
Support Premier and Wealth customers with daily transactions statements letters documentation and account-related requests
Deliver published service-level agreements and the eight Global Premier Service Standards
Promote alternative delivery channels including Personal Internet Banking and increase customer registration and active use
Manage and resolve complaints in line with required procedures and record keeping expectations
Prepare and process customer letters including introduction balance salary outstanding-liabilities and clearance letters with dispatch arrangements
Maintain accurate customer records and keep KYC and CDD requirements complete and up to date
Process applications documentation scanning and transactions accurately resolving discrepancies and meeting cut-off times
What we’re looking for
Experience in customer service banking or relationship management role.
Understanding of Premier Banking and mass-affluent customer needs
Knowledge of financial planning customer-needs analysis and referral processes in day-to-day customer interactions
Follow HSBC credit policy lending guidelines and operational controls when handling requests and applications
Demonstrate strong verbal and written communication in customer and colleague conversations
Deliver high levels of accuracy timeliness and attention to detail across documentation and processing
Apply sound judgement when assessing customer needs and risk and escalate issues through approved channels when needed
Complete mandatory AML product proposition professional and regulatory training including Premier accreditation
Deliver the Premier experience
If you want your work to show up in customers’ everyday moments this role offers real impact. You’ll help Premier and Wealth customers get things done quickly and correctly while supporting Relationship Managers and strengthening the branch customer journey. You’ll also play a practical part in increasing adoption of digital channels while keeping standards high across KYC CDD complaints and processing controls. If this sounds like the right opportunity for you we’d welcome your application.

Responsibilities

The Premier Support Officer provides high-quality service to Premier and Wealth customers by resolving enquiries and managing daily transactions in branch and via telephone. They are also responsible for maintaining accurate customer records, ensuring regulatory compliance, and promoting digital banking channels.

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