Procedures Controller – Cargo (United Arab Emirates) Abu Dhabi

Requirements

Candidates must hold a bachelor’s degree, preferably in Aviation Management or Business Administration. A minimum of 5 years of experience in airline or ground operations is required.

Job Summary

Job Description
Synopsis
Participate in the creation, maintenance and updating of the Etihad Cargo Services Manual (CSM), Etihad Cargo Bulletins, Process Manual Cargo (PM-CG), local operating procedures and other related documentation as required, in accordance with international regulations and standards governing air cargo transportation, UAE GCAA regulations and Etihad internal policies. Contribute to the Etihad Ground Operations Manual (GOM) and associated ground operations documentation.
Accountabilities
• Support the development of the Ground Operations Manual (GOM) and related documentation, including all applicable safety and security standards and requirements.
• Develop, document and communicate general and applicable local level aircraft handling and servicing procedures, including research of appropriate aircraft handling and servicing procedures in readiness for the introduction of new aircraft types.
• Conduct and record gap analyses to support the alignment requirements of Ground Operations documentation with applicable regulations and standards.
• Maintain and monitor user credentials for documentation access platforms, for external ground operations users across the global airports network, ensuring all creation/deletion requests are performed promptly and confirmed to the applicable Airport Managers.
• Conduct documentation user and access reviews, sharing statistics with Airport Managers and coordinating user creation and deletions as required.
• Update and communicate station information changes to applicable airports and stakeholder departments.
• Support departmental preparation for regulatory, corporate and industry audits.
• Provide appropriate feedback to line manager on progress and any issues relating to policies, procedures and tasks associated with station start-ups and ground handling service provider changes.
• Arrange and deliver ground operations training to Etihad and third-party service provider personnel as operationally required and according to individual training authorisation.
• Support Manager Cargo Procedures with delegated cargo operations documentation-related tasks, as and when required.
Qualifications
Education & Experience
• Bachelor’s degree qualified, preferably in Aviation Management, Business Administration
• Previous aviation industry experience within the airline operations or ground operations preferably min 5 years experience
Additional Information
Etihad Airways is more than the UAE’s national airline – we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Division: Operations & Guest Experience

Responsibilities

The Procedures Controller is responsible for creating, maintaining, and updating cargo services manuals and ground operations documentation in compliance with international and local regulations. They also conduct gap analyses, manage user access for documentation platforms, and provide training to service provider personnel.

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