Rental Collections Coordinator (United Arab Emirates) Abu Dhabi

Requirements

Candidates should hold a Bachelor’s degree in Accounting, Finance, or Business Administration and possess 2–5 years of experience in collections or credit control. Proficiency in MS Office, particularly Excel, and strong negotiation and communication skills are required.

Job Summary

Job Purpose

Responsible for monitoring customer outstanding balances, following up on
overdue rental payments, and ensuring timely collection of receivables in line
with company policies and agreed payment terms.

Key Responsibilities
* Monitor customer accounts, outstanding balances, overdue invoices, and
receivables ageing.
* Follow up with customers via phone, email, and WhatsApp to secure timely
payments and meet collection targets.
* Track payment commitments and follow up on delayed, bounced, and pending
payments.
* Coordinate with Finance, Rental, Sales, and Operations teams to resolve
payment discrepancies and outstanding account issues.
* Communicate account balances and payment obligations professionally while
maintaining positive customer relationships.
* Escalate overdue, disputed, and high-risk accounts to management and support
legal recovery proceedings when required.
* Issue payment reminders and collection notices in accordance with company
policies and applicable regulations.
* Provide outstanding balance and payment status updates to the Sales team
before lease-end or vehicle off-hiring.
* Maintain accurate customer ledger records, collection activities, payment
commitments, and follow-up updates in coordination with Finance.
* Prepare daily and weekly collection reports, ageing summaries, and overdue
account updates for management.
* Ensure compliance with credit control procedures, maintain confidentiality of
customer financial information, and support improvements in collection
efficiency.
* Perform other relevant duties assigned by management in line with business
requirements.

Key Performance Indicators (KPIs)
* Monthly collection target achievement.
* Reduction in overdue receivables.
* Timely collection within agreed payment terms.
* Resolution of overdue accounts.
* Accuracy of collection reports and ledger updates.

Qualifications and Experience
* Education: Bachelor’s degree in Accounting, Finance, or Business
Administration preferred.
* Experience: 2–5 years in collections, accounts receivable, or credit control;
car rental experience preferred.
* Technical Skills: MS Office proficiency, particularly Excel; Speed System
knowledge is an advantage.
* Languages: English fluency required; Arabic preferred.

Required Skills and Competencies
* Strong communication, negotiation, and follow-up skills.
* Numerical accuracy and attention to detail.
* Customer dispute resolution and relationship management.
* Target-oriented, proactive, and results-driven.
* Strong organization, problem-solving, accountability, and teamwork.

Eurostar Rent-A-Car
From Eurostar Rent-A-Car branches in Abu Dhabi, Dubai, and Al Ain, our customers
can access the largest fleet of German cars in the UAE. We offer a mix of cars
to suit every need — whether it’s a high-end luxury vehicle or a more affordable
and practical choice.
Eurostar Rent-A-Car dates back to 1996. Originally a rental car company, it has
since grown into a leading mobility services company and belongs to Ali & Sons
Holding Group.
From our collection — with 10 locations throughout the UAE — you can rent SUVs,
saloon cars, sports cars, minivans, minibuses, customised vehicles, and more, on
both short- and long-term leases. We also offer commercial vehicles including
trucks, vans, pick-ups, and buses with up to 34 seats.
Whatever your needs, Eurostar offers a range of custom options. In addition, our
clients get comprehensive insurance, 24-hour roadside assistance, standard
complimentary maintenance, replacement cars, and much more.

Responsibilities

The Rental Collections Coordinator is responsible for monitoring customer outstanding balances and ensuring timely collection of receivables in accordance with company policies. They will communicate with customers to resolve payment discrepancies and provide regular collection reports to management.

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