Reservations Supervisor – Saudi Only. (Saudi Arabia)

Requirements

The candidate must demonstrate strong leadership skills and a passion for hospitality. They should be capable of managing group room blocks, monitoring inventory, and maintaining high levels of service accuracy.

Job Summary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work! As a Reservations
Supervisor, you’re not just supervising daily reservations operations – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Supervise daily reservations operations: Oversee the accurate and efficient
handling of individual and group reservations to support guest satisfaction
and hotel revenue goals
* Lead the reservations team: Provide day-to-day guidance and ensure high
service standards through training, coaching, and quality checks
* Manage group blocks and inventory: Oversee group room block setup, monitor
cut-off dates and inventory levels, and ensure alignment with contracts and
occupancy targets
* Support group reservation execution: Build and assign blocks, assist with
rooming lists and billing, and verify checklist and resume accuracy
* Prepare key reports: Support the generation of daily and weekly reports
(e.g., Group Pickup, No-Show, Booking Channel Summary, Special Rate Plan
Activity)
* Monitor data integrity: Ensure accuracy in reservation systems, including
group masters, rooming lists, and special rate plans
* Provide reservations support: Process reservation inquiries and updates,
providing exceptional service to both guests and team members

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

Responsibilities

The Reservations Supervisor oversees daily reservations operations, including group blocks, inventory management, and data integrity. They also lead and coach the reservations team to ensure high service standards and accurate reporting.

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