Marriott
Requirements
Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree with 2 years of experience in food and beverage or hospitality. Strong knowledge of liquor control policies, budget management, and team leadership is required.
Job Summary
JOB SUMMARY
Responsible for bar/lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge, menu planning, maintains standards,
assists servers on the floor during peak periods and manages property liquor
inventories and controls. Strives to ensure guest and employee satisfaction
while maintaining the operating budget. Accountable for enforcing all legal
obligations professionally and consistently. Determines training needed to
accomplish goals, then implements plan. Strengthens the food and
beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage,
culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 2 years experience in the food and beverage, culinary, or related
professional area.
CORE WORK ACTIVITIES
Managing Bar/Lounge Operations
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all local, state and Federal beverage and liquor
laws.
• Understands beverage control including days on hand, perpetual inventory, bar
pars, portion control, costs controls, beverage potentials, mix of sales
analysis for beverage, issue & returns, food standards, and period end
inventory.
• Monitors adherence to all liquor control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs
• Comprehends budgets, operating statements and payroll progress reports as
needed to assist in the financial management of department.
• Participates in the management of department’s controllable expenses to
achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Ensures compliance with all Bar/Lounge policies, standards and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Assists with developing menus and promotions as necessary.
Leading Bar/Lounge Team
• Trains staff on liquor control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and
financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the Bar/Lounge staff regarding each
event.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service
levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
Managing Human Resource Activities
• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.
• Participates in the development and implementation of corrective action plans.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to
experience life. We’re here to open doors and open minds. We are constantly
inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is
at our core and has made us renowned for reinventing the norms of luxury around
the globe. Whatever/Whenever is our culture and service philosophy that brings
our guests’ passions to life. If you are original, innovative, and always
looking towards the future of what’s possible, welcome to W Hotels. In joining W
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.
Responsibilities
The Restaurant Manager is responsible for overseeing daily bar and lounge operations, including staff supervision, inventory control, and financial management. They ensure high standards of guest service, enforce legal compliance, and implement training programs to meet operational goals.
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