Retail Learning Manager – Kuwait & Qatar (Kuwait) Kuwait City

Requirements

The candidate must have a minimum of 5 years of professional experience in a relevant field. Strong expertise in retail training, performance coaching, and leadership development is required to effectively support store teams and business objectives.

Job Summary

The Retail Learning Manager (Kuwait & Qatar) is responsible for driving learning
and development across the retail market, ensuring teams have the knowledge,
skills, and capabilities to deliver exceptional client experiences and achieve
business objectives. Partnering closely with Retail Leadership, Store Directors,
Team Managers, and regional and global learning teams, the role will identify
development needs, deliver impactful learning initiatives, and foster a culture
of continuous learning, coaching, and feedback. The objective is to develop
confident Tiffany & Co. Brand Ambassadors who embody the Maison’s values,
demonstrate excellence in client experience, and contribute to business
performance.

LEARNING & DEVELOPMENT STRATEGY

* Develop and implement retail learning plans aligned with business objectives
and regional and global learning priorities.
* Identify learning needs and capability gaps through store visits, performance
analysis, and collaboration with retail leadership.
* Create and maintain monthly learning calendars, incorporating daily huddles,
in-store training, regional sessions, and development initiatives.
* Partner with global and regional learning teams to implement training
programmes and adapt learning materials to local needs.

RETAIL EXCELLENCE & PERFORMANCE COACHING

* Observe client interactions and selling behaviours to identify opportunities
to improve client experience, product knowledge, brand storytelling, and
selling skills.
* Partner with Store Directors and Team Managers to analyse sales performance,
NPS scores, and other business indicators to identify development
opportunities.
* Deliver targeted coaching and learning solutions to improve individual and
store performance.
* Support store leaders in developing their coaching, feedback, and people
management capabilities to strengthen team performance.

TRAINING PREPARATION & DELIVERY

* Design, coordinate, and facilitate engaging training programmes covering
product knowledge, client experience, selling skills, brand storytelling, and
leadership development.
* Lead onboarding and induction for new hires, ensuring a strong understanding
of Tiffany & Co.’s heritage, values, products, and service standards.
* Partner with store leadership and subject matter experts to deliver relevant
and impactful learning experiences.
* Facilitate regional training sessions, peer mentorship programmes, and other
initiatives that encourage continuous learning and knowledge sharing.

LEARNING EFFECTIVENESS & DEVELOPMENT

* Track training participation, maintain employee learning records, and monitor
progress against development plans.
* Evaluate the effectiveness of learning initiatives through feedback, observed
behaviours, and business performance indicators.
* Identify opportunities for continuous improvement and ensure learning
solutions deliver measurable impact.
* Support talent development and succession planning by identifying capability
gaps and recommending targeted development opportunities.

Responsibilities

The Retail Learning Manager is responsible for driving learning and development initiatives across Kuwait and Qatar to enhance team capabilities and client experiences. This role involves partnering with retail leadership to identify development needs, deliver training programs, and foster a culture of continuous coaching and performance improvement.

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