SA-Operations Expert (Saudi and GCC Nationals) (Saudi Arabia)

Requirements

Candidates must have previous experience in retail or sales and be proficient in the local language. The role requires the physical ability to lift and carry products and the flexibility to work nights, weekends, and holidays.

Job Summary

Apple Retail is where the best of Apple comes together. We bring our expertise
to help people do what they love, delivering an only-at-Apple experience. We
believe inclusion is a shared responsibility and we work together to foster a
culture where everyone belongs and is inspired to do their best work. As an
Operations Expert, you help drive sales and the customer experience by
delivering excellence in operations, inventory accuracy, and preservation
activities. You have a deep understanding of operational practices and mentor
the Operations team to complete operational tasks accurately and in accordance
with Retail Inventory processes.

DESCRIPTION

Complete inventory receiving, counting, returning, and shipping tasks in
compliance with Retail Inventory processes, and mentor and support team members
in doing so. Complete product fulfillment tasks and deliver items from Runner
requests to customers and team members in support of creating an exceptional
customer experience. Support Operations Specialists by sharing knowledge about
the Retail Inventory processes. Promote understanding of inventory performance
among all store team members and gather inventory data to aid with leadership
decision-making. Monitor all inventory, including non-sellable product, in the
inventory management system for accuracy and consistency, and to identify
variance trends and understand their root causes. Perform other tasks as needed,
including but not limited to supporting customer-facing activities. Contribute
to an inclusive environment by respecting each other’s differences and having
the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in
daily activities.

MINIMUM QUALIFICATIONS

You should: Be available to work a schedule based on business needs that may
include nights, weekends, and public holidays in the retail store, and reliably
attend work as scheduled, in line with local laws and subject to any approved
accommodations. Be able to lift and carry product to various locations within
and near the store. Have experience in retail or sales, or related work
experience. Be proficient in the local language, both written and spoken.

PREFERRED QUALIFICATIONS

You can: Focus on the customer experience, with an emphasis on serving both the
internal and external customer. Be a self-starter who is detail-oriented,
organized, and can work without close supervision. Prioritize workload and meet
deadlines in a fast-paced environment. Work in a team environment, demonstrating
shared responsibility and accountability with other team members. Demonstrate
effective problem solving, analytical, and communication skills.

Responsibilities

The Operations Expert drives sales and customer experience by managing inventory accuracy, receiving, and shipping processes. They also mentor team members and gather inventory data to support leadership decision-making.

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