SA-Technical Specialist (Saudi and GCC Nationals) (Saudi Arabia)

Requirements

Candidates must be proficient in the local language and available to work flexible retail hours including nights and weekends. Strong technical aptitude and the ability to diagnose hardware and software issues are essential for this role.

Job Summary

Apple Retail is where the best of Apple comes together. We bring our expertise
to help people do what they love, delivering an only-at-Apple experience. At
Apple, we believe inclusion is a shared responsibility and we work together to
foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled
troubleshooting for all customers while also generating excitement for Apple’s
products and services. You deliver exceptional service and empower customers to
get the most out of their Apple products. A Technical Specialist also makes sure
customers are educated about repair options and Apple products and services.

DESCRIPTION

Develop knowledge and stay up to date on Apple products, services, and Genius
Bar repair processes to support efficient and high-quality repairs. Support
customers having Apple product or software issues with care and empathy, using
all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve
service concerns for select Apple hardware and software. Work with team leaders
to identify recurring repair problems and other service concerns, and make sure
that feedback is provided to Apple. Provide excellent service to Apple customers
by seeking to understand their needs, identifying ownership opportunities,
presenting product and service recommendations, and educating customers on
relevant ways to buy. Perform other tasks as needed, including but not limited
to supporting customer-facing activities on or off the sales floor. Contribute
to an inclusive environment by respecting each other’s differences and having
the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in
daily activities.

MINIMUM QUALIFICATIONS

You should have availability to work a schedule based on business needs that may
include nights, weekends, and public holidays in the retail store, and reliably
attend work as scheduled, in line with local laws and subject to any approved
accommodations. You should also be proficient in the local language, both
written and spoken.

PREFERRED QUALIFICATIONS

You can: Demonstrate technical expertise of Apple products and services. Follow
troubleshooting steps to identify the root cause of a technical issue in a
customer service environment. Navigate customer service issues with care and
strong interpersonal skills. Consistently learn about and deepen your
understanding of Apple products and services and third party products to enhance
the customer experience. Work in a fast-paced environment and balance multiple
tasks at the same time. Work well in a team environment, demonstrating shared
responsibility and accountability with other team members. Be trusted with
sensitive or confidential information, keeping with Apple’s core values. Be
curious and open to learning from others and helping each other grow.

Responsibilities

Provide technical support and troubleshooting for Apple products while delivering an exceptional customer experience. Educate customers on repair options and product features while maintaining an inclusive and collaborative retail environment.

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