Al Ghurair
Requirements
Candidates must hold a bachelor’s degree in a relevant field and possess 3–5 years of experience in sales coordination, preferably within the automotive industry. Proficiency in CRM/ERP software and strong administrative and communication skills are essential for this role.
Job Summary
SHORT DESCRIPTION
Senior Officer – Coordinator to support our sales team. In this role, you will
coordinate the end-to-end sales process—from order intake and documentation to
delivery scheduling and after-sales follow-up—while acting as a key link between
sales executives, fleet customers, logistics, and finance. The ideal candidate
brings commercial vehicle industry knowledge, strong administrative discipline,
and the ability to manage multiple deals simultaneously in a fast-paced
environment.
KEY RESPONSIBILITIES
* Sales Order Coordination: Process and track sales orders for commercial
vehicles (trucks, buses, vans, and fleet units), ensuring accuracy of
specifications, pricing, and delivery terms.
* Documentation & Compliance: Prepare and maintain sales contracts, quotations,
invoices, and registration/export documentation in line with company policy
and local regulations.
* Delivery Scheduling: Coordinate vehicle preparation, PDI (pre-delivery
inspection), and delivery timelines with the workshop, logistics, and
customers to ensure on-time handover.
* Customer & Fleet Support: Serve as a point of contact for fleet and corporate
clients, responding to inquiries, providing order status updates, and
resolving coordination issues.
* Sales Team Support: Assist sales executives with quotations, tender
submissions, pipeline reports, and CRM data entry and maintenance.
* Inventory & Allocation: Monitor vehicle stock levels and allocations,
liaising with the parts and logistics teams to align availability with
confirmed orders.
* Finance Coordination: Liaise with the finance and accounting teams on payment
collection, credit approvals, and reconciliation of sales transactions.
* Reporting: Prepare regular sales reports, forecasts, and performance
dashboards for management review.
* After-Sales Handover: Coordinate with the after-sales/service team to ensure
smooth transition of delivered vehicles for warranty, service schedules, and
customer onboarding.
* Process Improvement: Identify bottlenecks in the sales coordination workflow
and recommend improvements to enhance efficiency and customer satisfaction.
QUALIFICATIONS
* Education: Bachelor’s degree in Business Administration, Sales & Marketing,
Logistics, or a related field.
* Experience: Minimum 3–5 years of experience in sales coordination or sales
support, preferably within the automotive industry—commercial vehicles
experience is highly preferred.
* Technical Skills:
* Proficiency in CRM systems and ERP software (e.g., SAP, Oracle,
Salesforce).
* Strong command of MS Office, particularly Excel (reporting, tracking, and
analysis).
* Familiarity with commercial vehicle specifications, registration processes,
and fleet sales documentation.
* Soft Skills:
* Excellent organizational and multitasking abilities with strong attention
to detail.
* Strong communication and interpersonal skills for cross-functional
coordination.
* Ability to work under pressure and meet tight delivery deadlines.
* Customer-centric mindset with a problem-solving approach.
* Other Requirements:
* Valid driver’s license.
* Fluency in English (additional languages relevant to the market are an
advantage).
* Willingness to work extended hours during peak sales periods or month-end
closings.
Responsibilities
The Senior Officer will coordinate the end-to-end sales process, including order intake, documentation, delivery scheduling, and after-sales follow-up. They act as a key liaison between sales executives, fleet customers, logistics, and finance departments to ensure operational efficiency.
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