Senior Personal Banker.Injaz – RBG – Loan DST – DXB.Retail Banking Group (United Arab Emirates)

KEY RESULT AREAS
•
Achieve monthly sales targets in the financial year.
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Prospect in targeted segments that require meeting standards in phone calls, and
face-to-face visits.
•
Present and sell all personal banking products & services to potential customers
in an ethical structured & professional manner.
•
Conducting micro marketing activities that include Kiosk activities and other
direct marketing activities.
•
Handling objections with a view to getting the customer to buy or company to
transfer payroll.
•
Ensure End-To-End customer TAT is met for all applications submitted with
quality adherence as per target guidelines.
•
Ensure strict compliance with the Bank’s policy with regards to product,
customer KYC, FATCA, AML CTF and third-party channel interactions.
•
Record all sales activities in Daily Sales Reports and update CRM for leads and
contacts.
•
Participate in all Team Activities like morning huddles, training and coaching,
complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
Ensure the highest ethics, standards and integrity are followed and immediately
escalate any suspected or actual breaches to Senior Management, Governance, as
may be required. 5 Operating Environment, Framework and Boundaries, Working
Relationships
•
Competitive, dynamic, volatile and regulated business environment with low entry
/ exit barriers.
•
The job holder will be operating within well-defined and demarcated business
areas and is required to adhere to the policies and guidelines set out in the
Bank’s Credit Policy Manual.
•
Candidate must effectively / actively liaise with his superiors and direct
reports within the business unit to achieve business objectives.
•
Works in an environment of daily reporting with six days working. 6 PROBLEM
SOLVING
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Sales require understanding customers’ individual financial circumstances.
•
Responsible for assisting staff and customers in achieving their goals and
objectives. 7 DECISION MAKING AUTHORITY & RESPONSIBILITY
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Responsible for honestly assisting the customer in achieving his objectives
through courteous and friendly service, accurate promises keeping within the
service delivery standards set by the bank.
•
Should have complete product & policy information to ensure necessary documents
are provided by the customer before submission to ensure smooth TAT.
Classification: Internal Use
8 KNOWLEDGE, SKILLS AND EXPERIENCE
•
Sales profile that require confidence, persistence, personality and verbal
written
•
Basic knowledge of products, service policies and processes of Retail Banking.
•
Graduate from any discipline with 2 years banking sales experience

The role focuses on achieving monthly sales targets by prospecting and selling personal banking products through phone calls, face-to-face visits, and micro-marketing activities. It also involves ensuring strict compliance with banking policies, KYC, and AML regulations while maintaining high customer service standards.

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