Senior Relationship Manager (United Arab Emirates) Sharjah

Role       : Senior Relationship Manager
Location : Sharjah                    

Role Purpose:
This role is primarily responsible for developing and maintaining business
relationships with SME clients to fullfill their banking requirements. Enhance
customer relationships through regular planned meetings to maintain proper
business relationship, identify further opportunities for x-sell and improve
service.

KEY METRICS:

* Revenue:       
* Expenses: 
* Net Income: 
* Assets: 
* Headcount: 
* Number of branches: 
* Number of ATMs: 
* Number of Direct Reports:
   

Key Accountabilities of the role      

Credit

* Acquire volumes principally from within the bank’s existing portfolio
(x-sell) and through other contacts / efforts and develops a database of
qualified leads through referrals, telephone canvassing, face to face cold
calling with business owners, direct mail, email, and networking on selective
basis, as to achieve your business targets.
* Call Report preparation to be high standards i.e. informative, presentable,
conclusive, professional, and comprehensive.
* Prepare credit applications – analysis financial statements and make it ready
for the approval. Ensure that CA’s for new clients and also renewals for
existing clients are correctly prepared in accordance with the bank polices
and regulatory framework.
* Analyze of working capital requirements for clients, monitors financial
health of the clients’ business and industry.
* Ensure that all documentations for credit proposals are complete with
sufficient covered collaterals.
* Initiates and ensures disbursements and adjustments of loans.
* Ensure that the approved credit lines are valid and available for the
clients. 
* Verifies/ inspects hypothecated /pledged inventory, mortgage fixed
assets…..ets to ensure minimum credit risk.
* Liaise with various internal departments (credit-risk, legal, operations,
Trade finance…) for smooth and quick turnaround of transactions.
* Strictly adhere to Bank’s financing policy Manual and report any exceptions
* Proper credit monitoring, through different methods mainly regular customer’s
sites visits i.e. office, showrooms, warehouses… and providing call reports
for the same..
* Recover of banks dues in time through the daily reports and follow ups.

Customer Service 

* Maintain contact with all clients in the market area to ensure high levels of
Client Satisfaction.
* Maintain high standard service with customers and ensure no complains.
* Responding on customers calls and starts with appropriate greetings.
* Develops, enhances and maintains relationships with prospective clients to
ensure revenue / profit targets are met/ exceeded.
* Ensure that service quality norms and client satisfaction scores are met for
their set of clients.
* To do regular visits to the customer’s

Internal / External Cooperation

* Demonstrate ability to interact and cooperate with all bank employees. 
* Build trust, value others, communicate effectively, drive execution, foster
innovation, focus on the customer, collaborate with others, solve problems
creatively and demonstrate high integrity. 
* Maintain professional internal and external relationships that meet
department core values. 
* Proactively establish and maintain effective working team relationships with
all support departments

Specialist Skills / Technical Knowledge Required for this role:
 

* Good knowledge of ADIB’s Business Banking products & services
* Experience of credit analyses and balance sheet spreading.
* Good knowledge of ADIB’s Operational Policies & Procedures
* Proficient in credit appraisal techniques including credit, risk, business &
financial analysis. 
* Knowledge of Business Relationship Management.
* Fair Knowledge of UAE banking practices , regulations & risks
* Good Knowledge of Anti-Money laundering regulations issued by the UAE Central
Bank and other regulatory authorities 
* General awareness of competitors in the local market
* Excellent knowledge of service standards 
* Knowledge of Cross Sales 
* Computer skills
* Excellent Communication Skills.
 

Previous experience:     

* Minimum five (05) years’ experience as a Relationship Management experience
in a banking environment.

Develop and maintain business relationships with SME clients to fulfill their banking requirements and achieve revenue targets. Manage the full credit lifecycle, including financial analysis, application preparation, and ongoing risk monitoring.

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