alfanar
Requirements
A bachelor’s degree in Computer Science or a related field is specified, along with 6 to 10 years of experience. The role requires ServiceNow SPM knowledge, integration and scripting capabilities, and competencies in demand management, portfolio management, applications, and data analysis.
Job Summary
.Job Purpose
Responsible for developing, implementing, and improving Service Portfolio Management (SPM) solutions in ServiceNow, optimizing PPM, Demand Management, APM, and Resource Management to align with business objectives and ensure value and governance.
Key Accountability Areas
SPM Configuration and Administration:
Assist in the development, configuration, and administration of various ServiceNow SPM modules.
Integration Support:
Support integration activities between ServiceNow SPM and other enterprise systems.
Use REST, SOAP APIs, and Integration Hub for seamless data exchange.
Implementation of Best Practices:
Implement best practices for Service Portfolio Management:
Optimize workflows
Automate processes
Establish governance frameworks within ServiceNow
Requirement Gathering and Functional Analysis:
Participate in requirement gathering sessions and stakeholder workshops.
Perform functional analysis to align business needs with portfolio management capabilities.
Application Configuration and Scripting:
Work on the configuration of applications, business rules, workflows, and automation scripts.
Use ServiceNow’s scripting languages (JavaScript, Glide, and Business Rules).
Testing, Deployment, and Change Management:
Assist in testing, deployment, and change management for new SPM-related implementations.
Ensure implementations meet functional, financial, and strategic requirements.
Troubleshooting and Issue Resolution:
Troubleshoot and resolve technical and functional issues related to portfolio management processes, dashboards, and integrations.
Documentation and Compliance:
Maintain comprehensive documentation related to:
SPM configurations
Customizations
Integrations
Governance structures
Ensure compliance with security, access control policies, and data governance within the Service Portfolio Management framework.
Continuous Improvement and Innovation:
Stay up to date with ServiceNow SPM enhancements, industry trends, and best practices.
Recommend continuous improvements and innovative solutions.
Role Accountability
HR Proficiency:
Ability to obtain updated soft & technical skills related to the job.
Delivery:
Perform the planned activities to meet the operational and development targets as per delivery schedules.
Utilize resources effectively to achieve objectives within efficient cost and time.
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
Solve any related problems arise and escalate any complex operational issues.
Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvement:
Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
Comply to related policy & procedures and work instructions.
Health, Safety, and Environment:
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Computer Science or Any relevant fieldWork Experience
6 to 10 YearsTechnical / Functional Competencies
Demand ManagementPortfolio ManagementApplications KnowledgeData Analysis
Responsibilities
Configure, implement, integrate, and improve ServiceNow SPM solutions, including portfolio, demand, application, and resource management capabilities. Gather requirements, develop workflows and scripts, support testing and deployment, resolve issues, and maintain governance, documentation, and compliance.
We are a job aggregator. All rights belong to the original company or recruiter. We do not claim ownership of any listings.
To apply for this job please visit jobs.alfanar.com.
Disclaimer: gulfjobworld.in is a job information platform that aggregates and shares job openings sourced from various public websites, official career pages, social media channels, and third-party job portals. We are not directly affiliated with the companies mentioned, nor do we guarantee job placement. All trademarks and logos belong to their respective owners.
While we strive to keep the information accurate and up to date, we recommend that candidates verify the details and apply through official sources whenever possible. Always exercise caution and avoid any recruitment-related payments or suspicious requests.
gulfjobworld.in is a dedicated platform for job seekers looking for reliable opportunities in the Gulf region. We regularly post verified openings, including walk-in interviews and direct company listings from countries like the UAE, Saudi Arabia, Qatar, and other GCC nations. Whether you’re exploring new jobs in Dubai, Abu Dhabi, Riyadh, or Doha, our updates are designed to help you stay informed and apply with confidence.
Explore the Job Opportunities with confidence.
Follow us for daily updates:
LinkedIn – Gulf Job World