Full Time
Doha, Qatar
Posted 5 days ago

Marriott

Requirements

Candidates should have a high school diploma or equivalent, with hospitality experience preferred. Strong communication, organizational skills, and proficiency in reservation systems are required to deliver the Ritz-Carlton Gold Standards.

Job Summary

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where
timeless elegance meets true Qatari hospitality. Situated along the pristine
shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374
elegantly designed rooms & suites, award-winning restaurants, world-class Spa
facilities with a state-of-the-art Fitness Center, and impeccable service that
defines our legendary brand. From serene indoor and outdoor pools to a private
beach and a Club Lounge for elevated and personalized experiences, every detail
perfectly reflects our commitment to excellence. The property is also ideal for
events with a wide selection of meetings rooms, stunning wedding venues and a
dedicated team that thoughtfully plans and tailors to each unique vision.
Whether you’re savoring an afternoon tea in our lobby lounge, watching the city
skyline sparkle by night in one of our restaurants, or celebrating an important
event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s
most meaningful moments. 

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart
of everything we do and the most important resource in our service commitment to
our guests. With passion, genuine care, dedication and pride, we can achieve
common goals and grow together while crafting moments that will be remembered
forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate
individuals to join our esteemed team and bring their own unique expertise to
our world-famous service philosophy. As an Elite hotel in the region with a deep
generational legacy, we offer you in return:

A rewarding career within one of the most recognized and prestigious luxury
brands in the world.

Personal and professional development plans with curated training materials and
guidance from highly skilled and experienced colleagues in the industry. 

Various opportunities for internal growth both locally and internationally
within the portfolio of Marriott International properties.

Consistent & reliable support to ensure you always have the tools and knowledge
to harness your full potential and reach your goals.

A competitive package, inclusive of accommodation, flight tickets,
transportation, meals, and more:

– Exclusive training and leadership development programs

– Recognition and rewards for exceptional service

– Preferential Members Rates at Marriott Hotels Globally

– Dining & Wellness discounts for your family and you

– Medical Insurance Coverage

– An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE:

As a Spa Receptionist at The Ritz-Carlton Doha, you will be the first point of
contact for guests visiting the spa. You will deliver exceptional service by
welcoming guests, managing appointments, coordinating spa operations, and
ensuring a seamless luxury experience that reflects The Ritz-Carlton Gold
Standards and Marriott International service culture.

Key Responsibilities

* Welcome guests warmly and provide a personalized and professional spa
experience.
* Handle spa reservations, appointments, and guest inquiries via phone, email,
and in person.
* Explain spa treatments, facilities, packages, and promotional offers to
guests.
* Check guests in and out efficiently and process payments accurately.
* Maintain guest records and ensure confidentiality of personal information.
* Coordinate appointment schedules with therapists and spa attendants.
* Promote and upsell spa services, memberships, retail products, and special
packages.
* Ensure the reception area is clean, organized, and maintained to luxury
standards.
* Address guest concerns promptly and escalate issues when necessary.
* Support daily spa operations, inventory control, and administrative tasks.
* Adhere to all company policies, health and safety regulations, and grooming
standards.

Preferred Qualifications

* High school diploma or equivalent; hospitality-related qualification
preferred.
* Previous experience in a luxury hotel, spa, wellness center, or customer
service environment.
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Proficiency in Microsoft Office and spa reservation systems.
* Fluency in English; additional languages are an advantage.
* Ability to work flexible schedules, including weekends and holidays.

Core Competencies

* Guest-focused service mindset
* Professional appearance and demeanor
* Attention to detail
* Teamwork and collaboration
* Problem-solving skills
* Sales and upselling ability
* Time management and organization

Marriott/Ritz-Carlton Values

* Demonstrate The Ritz-Carlton Gold Standards.
* Create memorable guest experiences through genuine care and personalized
service.
* Foster a positive and respectful work environment.
* Uphold the highest standards of integrity, quality, and professionalism.

Schedule services for individuals and large groups using spa/salon reservations
software system. Call guests to confirm scheduled services. Answer questions
about available services. Update the reservations/cancellations list throughout
the day, inform providers of last-minute changes, and resolve scheduling issues
as needed by working with supervisor/manager. Check in guests for appointments,
confirm first and last name, and provide general spa orientation to guests upon
arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure
accuracy of contracted monies, obtain change required for expected business
level, and keep bank secure at all times. Process guest payments for spa/salon
services and obtain payment authorization as needed. Accept and log cash tips
for employees. Balance, scan, and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with
quality assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Responsibilities

The Spa Receptionist serves as the first point of contact, managing guest appointments, inquiries, and check-in/out processes while maintaining luxury service standards. They are also responsible for promoting spa services, handling payments, and ensuring the reception area remains organized and professional.