Telephone Operator at The Plaza Doha LXR Hotels and Resorts (Qatar) Doha

Requirements

Candidates should possess a strong passion for hospitality and the ability to act with integrity and accountability. The role requires excellent communication skills and a commitment to delivering personalized service in a fast-paced environment.

Job Summary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work! As a Telephone
Operator, you’re not just answering calls and connecting guests to the right
services, you’re spreading the light and warmth of hospitality by delivering
professional, efficient, and personalized assistance that enhances every guest’s
stay.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Manage guest communications: Answer and direct incoming calls promptly and
professionally, ensuring all guest inquiries and requests are handled
efficiently.
* Coordinate guest requests: Liaise with hotel departments to ensure guest
needs, service requests, and special arrangements are communicated and
fulfilled in a timely manner.
* Provide hotel and local knowledge: Demonstrate comprehensive knowledge of
hotel facilities, services, promotions, and local attractions to assist
guests effectively.
* Support seamless communication: Handle wake-up calls, message taking and
delivery, emergency calls, and internal communications in accordance with
hotel standards.
* Delight our guests: Deliver courteous, personalized service on every
interaction, resolve guest concerns with care and urgency, and ensure a
positive guest experience through effective communication.

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

Responsibilities

Manage guest communications by answering and directing calls while coordinating service requests with various hotel departments. Provide comprehensive information about hotel facilities and local attractions to ensure a seamless and positive guest experience.

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