Waiter/Waitress – InterContinental The Red Sea Resort (Saudi Arabia) Umluj

Requirements

Candidates should have previous experience in food and beverage service, preferably within a luxury hotel environment. Strong English communication skills and a professional attitude are essential for this role.

Job Summary

 

WAITER / WAITRESS – INTERCONTINENTAL THE RED SEA RESORT

 

JOB OVERVIEW 

The Waiter / Waitress is responsible for providing exceptional food and beverage
service to guests in accordance with InterContinental Hotels & Resorts
standards. The role involves welcoming guests, presenting menus, taking and
serving orders, anticipating guest needs, and ensuring a memorable dining
experience through attentive, personalized, and professional service. The
position requires strong product knowledge, attention to detail, and a
commitment to maintaining the highest standards of guest satisfaction, hygiene,
and operational excellence.

DUTIES AND RESPONSIBILITIES

1. Provide professional and attentive food and beverage service during
breakfast, lunch, dinner, buffet, and à la carte operations.

2. Prepare assigned tables, service stations, and restaurant areas before each
service, ensuring they meet hotel standards.

3. Welcome guests warmly and professionally, creating a positive first
impression.

4. Present menus and provide accurate information about food and beverage
selections, daily specials, and promotions.

5. Take food and beverage orders accurately and enter them into the Point of
Sale (POS) system.

6. Serve food and beverages according to established service standards and the
correct sequence of service.

7. Maintain comprehensive knowledge of menu items, ingredients, beverages,
allergens, and dietary requirements.

8. Anticipate guest needs and respond promptly to requests to ensure guest
satisfaction.

9. Check guest satisfaction throughout the dining experience and take
appropriate action to address concerns.

10. Recognize VIP guests, returning guests, and special occasions, providing
personalized attention.

11. Recommend menu items, beverages, and promotions to guests and apply
effective upselling techniques to maximize revenue.

12. Coordinate with the Culinary team to ensure accurate order preparation and
communicate special requests and dietary requirements.

13. Present bills accurately and handle guest payments in accordance with hotel
procedures.

14. Maintain the cleanliness and organization of tables, restaurant areas,
service stations, and operating equipment.

15. Replenish supplies, cutlery, glassware, crockery, and other service
materials as required.

16. Handle guest complaints professionally and report unresolved issues to the
Head Waiter or Restaurant Supervisor.

17. Work closely with colleagues and other departments to ensure smooth and
efficient restaurant operations.

18. Follow all food safety, HACCP, hygiene, and sanitation standards at all
times.

19. Maintain personal grooming, hygiene, and uniform standards in accordance
with IHG policies.

20. Attend daily briefings, departmental meetings, training sessions, and menu
tastings as required.

21. Report any maintenance, operational, or safety concerns to the appropriate
supervisor immediately.

22. Comply with hotel policies, procedures, brand standards, and health and
safety regulations.

23. Perform any other reasonable duties assigned by the Head Waiter, Restaurant
Supervisor, or Restaurant Manager.

QUALIFICATIONS AND EXPERIENCE

* Previous experience in food and beverage service, preferably within a luxury
hotel or reputable restaurant.

* Hospitality or Food & Beverage-related qualification is an advantage.

* Good knowledge of food and beverage service standards.

* Basic knowledge of POS systems and restaurant operations.

* Good English communication skills; additional languages are an advantage.

* Strong interpersonal and customer service skills.

* Ability to work in a fast-paced environment and as part of a team.

* Professional appearance and positive attitude.

Responsibilities

The waiter/waitress is responsible for providing exceptional food and beverage service while ensuring guest satisfaction and maintaining high hygiene standards. They must manage table preparation, take accurate orders, and coordinate with the culinary team to deliver a memorable dining experience.

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