General Manager (United Arab Emirates) Dubai

Requirements

The candidate must possess strong organizational and interpersonal skills to operate effectively in a fast-paced environment. Experience in managing F&B costs, labor budgets, and maintaining high operational standards is essential.

Job Summary

Job Title
General Manager
Position Type
Full-Time
Reporting To
Group Operations Director / Group Operations Manager / Area Manager
Overview
The General Manager is responsible for overseeing all aspects of venue operations, including financial performance, service standards, team management, and guest experience. The role ensures the venue operates efficiently, profitably, and in line with company policies and brand standards.
Key Objectives
Manage all aspects of the business, including F&B cost of goods, labor costs, maintenance, sales, marketing, and training
Deliver exceptional guest experiences by maintaining the highest operational standards
Operate effectively in a fast-paced environment with strong organizational and interpersonal skills
Ensure full compliance with company financial policies and procedures
Maintain a clean, well-maintained, and fully operational venue at all times
Promote a guest-first culture across all departments
Responsibilities
Operations & Financial Management
Operate the venue in line with approved budgets and the business plan
Develop and implement short- and long-term financial objectives aligned with company goals
Monitor weekly variance reports and take corrective action where required
Ensure all cash handling, banking, and financial procedures follow company policy
Oversee payroll accuracy, including attendance, leave records, and approvals
Manage petty cash and ensure all floats are balanced and audit-ready
Team Management & Development
Ensure optimal staffing levels in line with labor budgets
Oversee recruitment, including conducting final interviews and hiring decisions
Obtain COO approval for all employment offers
Ensure continuous staff training on company standards and product knowledge
Conduct probation reviews and biannual performance appraisals
Maintain accurate and up-to-date employee records and training documentation
Schedule staff and ensure rosters are published on time
Compliance & Administration
Ensure all health, safety, and HACCP documentation is current and compliant
Maintain accurate employee files, including training records and certifications
Ensure compliance with all local laws, regulations, and company policies
Report any security or safety concerns to the appropriate authorities immediately
Quality Control & Guest Experience
Monitor food and beverage quality during service
Handle guest feedback and resolve complaints effectively
Maintain high standards through regular evaluations and spot checks
Be present during peak service times, special events, and large functions
Inventory & Cost Control
Monitor stock levels to ensure efficiency and minimize waste
Conduct regular checks on batch recipes, wastage, and inventory systems
Coordinate with purchasing and finance teams to maintain optimal stock levels
Maintenance & Facilities
Ensure the venue is fully operational at all times
Report and follow up on maintenance issues with the Facilities Manager
Implement and maintain cleaning schedules
Communication & Collaboration
Maintain strong working relationships with internal departments (HR, Finance, IT, Purchasing, etc.)
Build and manage relationships with suppliers, contractors, and partners
Collaborate with other General Managers across the group
Meetings & Reporting
Lead weekly management meetings and record minutes
Conduct monthly staff meetings
Attend weekly operations meetings and other required management meetings
Ensure all meeting records are properly documented and stored

Responsibilities

The General Manager oversees all venue operations, focusing on financial performance, service standards, and guest experience. They are responsible for managing budgets, leading the team, and ensuring full compliance with company and legal policies.

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