Facilitator-Centre of Excellence (United Arab Emirates)

Requirements

Candidates must be graduates with 1-2 years of experience in an L&D or training department. Excellent communication and interpersonal skills are required to effectively engage and influence stakeholders.

Job Summary

We are currently recruiting for a Facilitator Center of Excellence to join our
Onboarding team in Dubai. 

Scope: Facilitator – Centre of Excellence is responsible for delivering engaging
learning experiences and assessing employee competency levels to support
workforce development across the organisation. The role facilitates training
programs, promotes knowledge retention through interactive learning
methodologies, and manages English language proficiency assessments to ensure
employees meet the required communication standards. The position also ensures
integrity, confidentiality, and compliance of all assessment and testing
processes across the business.

Financial:

* Lead to higher participant satisfaction, which can translate into repeat
business and positive referrals for the company and should be able to suggest
improvements to training programs, making them more marketable and appealing
to a wider audience. 
* Strict adherence to the confidentiality of the test papers 
* Strict compliance of agents, internal stakeholders and candidates with
respect to assessment papers.

Customer:

* Deliver engaging and effective training programs directly impacts revenue and
cost-effectiveness, while indirectly contributing to improved client
satisfaction and brand reputation. 
* Assist with maintaining classrooms to ensure a clean, safe and conducive
learning environment. 
* Document suggestions for amendments/improvements to ensure course material is
current and relevant.
* Facilitate training sessions which meet their course aim and objectives by
maintaining classroom control and creating an effective learning environment.

Process:

* Prepare for, conduct, and assess the learning programme as per the defined
learning plan, session plan and COE processes and procedures. 
* Deliver training in line with the Learning Plan and recommendations of the
Learning Needs Analysis results.
* Facilitate information using a variety of instructional techniques and
formats such as role plays, simulations, team exercises, group discussions,
videos and presentations. 
* Ensure that the learning and development methods meet with and integrate with
organizational requirements for quality, health and safety, legal
stipulations, environmental policies and general duty of care. 
* Assist in the Learning Needs Analysis (LNA) as subject matter expert (SME) 
* Create and develop practical activities, visual material and learning aids. 
* Assist with the creation of the Centre of Excellence course prospectus and
manual. 
* Update attendance, assessment and evaluation records at the end of each
session onto TR360 
* Monitor, record, and evaluate learning and development activities and program
effectiveness, success and return on investment (ROI) periodically.

Innovation:

* Provide assessment of course material/resources and report findings to the
Centre of Excellence Specialists/Manager to ensure modifications/development
are in accordance with requirements. 
* Promote a learning environment within the team. Encourage professional
development and knowledge sharing to stay ahead of industry trends and
maintain a competitive edge.

Selection Criteria:

* Qualification: Graduate with 1-2 years of experience in an L&D or training
department and ranging from a Transguard EPT level 4 to 5. 
* Excellent communication and interpersonal skills, with the ability to engage
and influence stakeholders at all levels.

Responsibilities

The Facilitator is responsible for delivering engaging training programs and assessing employee competency levels to support organizational development. They also manage English language proficiency assessments while ensuring the integrity and compliance of all testing processes.

We are a job aggregator. All rights belong to the original company or recruiter. We do not claim ownership of any listings.