Director of Sales (United Arab Emirates) Dubai

Requirements

Candidates must hold at least a 2-year degree in a relevant field such as Business Administration or Hospitality Management. A minimum of 1 to 3 years of professional experience in sales and marketing is required depending on the degree level.

Job Summary

JOB SUMMARY

 

Leads and manages all day-to-day activities related to the sales function with a
focus on building long-term, value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

 

CANDIDATE PROFILE 

 

Education and Experience

• 2-year degree from an accredited university in Business Administration,
Marketing, Hotel and Restaurant Management, or related major; 3 years experience
in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; 1 year experience in the sales and
marketing or related professional area.

 

CORE WORK ACTIVITIES

 

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal
and external.

 

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

 

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business
and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.,
generating proposal, writing contract, customer correspondence).

 

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to
achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

 

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback
on quality of product (e.g., rooms, meeting facilities and equipment, food and
beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty
by assisting the customer and ensuring their satisfaction before and during
their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business, business
issues and concerns, to offer better business solution both prior to, and during
the program/event.

 

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and
external.

• Works collaboratively with off-property sales channels (e.g., Event Booking
Center, Market Sales, GSO) to ensure the property needs are being achieved and
the sales efforts are complementary, not duplicative.

• Works with Human Resources, Engineering and Loss Prevention to ensure
compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or
develop key relationships with GSO Managers and customers.

 

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
“Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt,
forward-thinking service that upholds and builds upon this living legacy. With
the name that’s synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team, and
become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy true camaraderie
with a diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you can pursue your
passions in a luxury environment with a focus on holistic well-being. Treating
guests exceptionally starts with the way we take care of our associates. That’s
The JW Treatment. In joining JW Marriott, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version of you.

Responsibilities

The Director of Sales leads and manages daily sales activities to build long-term customer relationships and achieve property sales objectives. They are responsible for developing sales strategies, maximizing revenue, and ensuring exceptional customer service through effective team leadership.

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