Lobby Hostess – InterContinental Abu Dhabi (United Arab Emirates) Abu Dhabi

Requirements

Candidates should have previous experience in a customer-facing hospitality role and possess excellent communication skills. A professional appearance, a proactive attitude, and the ability to work rotational shifts are required.

Job Summary

InterContinental Abu Dhabi is looking for a warm, polished, and service-oriented
Lobby Hostess to join our team. As one of the first points of contact for our
guests, you will play an important role in creating a welcoming atmosphere and
delivering the exceptional hospitality experience associated with the
InterContinental brand. 

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

* Welcome guests with a warm, genuine, and professional approach, creating a
positive first impression upon arrival.
* Assist guests with general enquiries, directions, and information about the
hotel’s facilities, services, and dining outlets.
* Maintain a visible and approachable presence in the hotel lobby, ensuring
guests feel welcomed and attended to.
* Identify guest needs and proactively offer assistance to enhance their
overall experience.
* Coordinate with the Front Office, Concierge, Food & Beverage, and other
departments to ensure seamless guest service.
* Assist with guest arrivals, departures, and special requests, working closely
with the relevant teams when required.
* Recognise VIP guests and returning guests, ensuring they receive personalised
attention in line with hotel standards.
* Handle guest feedback, concerns, and requests professionally, escalating
matters to the appropriate team when necessary.
* Maintain excellent grooming standards and a polished, professional appearance
at all times.
* Ensure the hotel lobby and guest-facing areas remain welcoming, organised,
and presentable.
* Stay informed about hotel promotions, events, facilities, and services to
provide accurate information to guests.
* Anticipate guest requirements and demonstrate genuine care, attention to
detail, and a proactive service approach.
* Uphold the hotel’s brand standards, service procedures, and commitment to
exceptional guest satisfaction.
* Work collaboratively with colleagues to ensure a smooth, personalised, and
memorable guest experience.

 

What we need from you:

* Previous experience in guest relations, front office, hostessing, or a
similar customer-facing role in the hospitality industry is preferred.
* Excellent communication and interpersonal skills, with a friendly and
confident personality.
* A strong passion for hospitality and delivering personalised guest
experiences.
* Professional grooming, a positive attitude, and a welcoming demeanour.
* Ability to communicate effectively in English; additional languages are an
advantage.
* Strong organisational skills and the ability to multitask in a fast-paced
hotel environment.
* A proactive, guest-focused approach with the ability to remain calm and
professional under pressure.
* Flexibility to work rotational shifts, including weekends and public
holidays.

 

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary
that rewards all your hard work to a wide range of benefits designed to help you
live your best work life – impressive room discounts and some of the best
training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate
difference and encourage colleagues to bring their whole selves to work. IHG
Hotels & Resorts provides equal employment opportunities to applicants and
employees without regard to race, colour, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability. We
promote a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a
difference in a collaborative environment. We know that to work well, we need to
feel well – both inside and outside of work – and through our
myWellbeing framework, we are committed to supporting wellbeing in your health,
lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Lobby Hostess is responsible for welcoming guests, providing information about hotel facilities, and ensuring a seamless guest experience. They coordinate with various departments to handle guest requests and maintain a professional, welcoming atmosphere in the lobby.

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