Full Time
Saudi Arabia
Posted 1 week ago

Emerson

Requirements

Candidates must hold a Bachelor’s degree in Engineering, Computer Science, or a related field with at least 5-6 years of experience in automation and industrial cybersecurity. Strong proficiency in OT networking, virtualization, and security assessment tools is required.

Job Summary

The Cybersecurity Service Engineer is responsible for providing technical
service, maintenance, installation, commissioning, troubleshooting, and
cybersecurity support for Emerson products and solutions. This role serves as a
focal point for customer technical support, service contracts, projects, and
cybersecurity initiatives while helping customers improve system performance,
reliability, and cybersecurity posture through proactive recommendations and
technical expertise.

In This Role, Your Responsibilities Will Be:

* Perform routine maintenance and service activities in accordance with
customer requirements.
* Provide recommendations to customers on system improvements, cybersecurity
enhancements, product upgrades, and system health checks.
* Coordinate and execute assigned service projects and technical activities.
* Perform startup, installation, commissioning, troubleshooting, fault
analysis, and repair activities on Emerson systems and products.
* Investigate and resolve technical issues encountered at customer sites.
* Support Sales Engineers in product demonstrations and customer presentations.
* Assist customers in understanding product applications, cybersecurity best
practices, maintenance requirements, and operational procedures.
* Develop and implement system configuration changes to meet customer
requirements.
* Deliver customer training and on-site instruction related to operation,
maintenance, and cybersecurity solutions.
* Participate in on-call support rotations as required.
* Maintain accurate service documentation, timesheets, site reports, and
project records.
* Ensure compliance with Emerson business processes, quality standards, and
customer requirements.

Who You Are

* You are customer-focused and committed to delivering exceptional service.
* You apply strong analytical and troubleshooting skills to resolve complex
technical issues.
* You communicate effectively with customers and internal stakeholders.
* You continuously develop your technical expertise and adapt to evolving
technologies.
* You make sound decisions under pressure and maintain professionalism in
challenging situations.
* You collaborate effectively across diverse teams and functions.

For This Role, You Will Need

* Bachelor’s Degree in Engineering, Control Engineering, Computer Science,
Electronics, Cybersecurity, or a related discipline.
* Minimum 5-6 years of experience in automation, control systems, industrial
networking, or cybersecurity within process industries.
* Strong knowledge of Emerson Process Systems and Solutions products.
* Experience configuring and supporting industrial network switches and
firewalls such as Cisco, Juniper, Dell, Siemens, Palo Alto, Hirschmann, or
equivalent technologies.
* Knowledge of Network Management Solutions such as WhatsUp Gold and
SolarWinds.
* Experience with virtualization technologies including VMware and Microsoft
Hyper-V.
* Knowledge of Windows System Administration.
* Experience with backup and disaster recovery solutions such as Acronis.
* Experience with endpoint security solutions including Trellix, Symantec,
Application Whitelisting, and Data Loss Prevention (DLP).
* Experience with SIEM technologies including Trellix, Splunk, ArcSight, or
similar platforms.
* Knowledge of compliance monitoring and security assessment tools such as
Tripwire.
* Experience performing vulnerability assessments and interpreting
cybersecurity findings.
* Experience with Microsoft WSUS patch management solutions in both air-gapped
and non-air-gapped environments.
* Strong understanding of Operational Technology (OT) networking and industrial
control system cybersecurity.
* Experience conducting control system network assessments and audits.
* Good written and verbal communication skills in English.

Preferred Qualifications That Set You Apart

* Industry certifications in cybersecurity, networking, virtualization, or
Microsoft technologies.
* Associate-level certifications related to the services performed.
* Experience supporting Industrial Control Systems (ICS) and Operational
Technology (OT) environments.
* Knowledge of cybersecurity standards and best practices within process
industries.
* Valid driver’s license.
* Additional local language capability.

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected,
and empowered to grow. We foster an environment that encourages innovation,
collaboration, and diverse perspectives because we know that great ideas come
from great teams. Our dedication to ongoing career development and growing an
inclusive culture ensures you have the support to thrive. Whether through
mentorship, training, or leadership opportunities, we invest in your success so
you can make a lasting impact. We believe diverse teams working together are key
to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing
flexible, competitive benefits plans to meet you and your family’s physical,
mental, financial, and social needs. We provide medical insurance plans, an
Employee Assistance Program, tuition reimbursement, employee resource groups,
recognition programs, and much more. Our culture prioritizes work-life balance
and offers flexible time-off plans, including paid parental leave, vacation, and
holiday leave.

Our training programs and initiatives focus on end-to-end development, from
onboarding through senior leadership. We provide a wide range of development
opportunities, including face-to-face and virtual training, mentorship,
coaching, project management, and on-the-job training.

WHY EMERSON [https://www1.emerson.com/en/corporate/careers/meet-emerson]

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our
diverse, multicultural teams across the world drive innovation that makes the
world healthier, safer, smarter, and more sustainable. And we want you to join
us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive
knowing they are welcomed, trusted, celebrated, and empowered to solve the
world’s most complex problems — for our customers, our communities, and the
planet. You’ll contribute to this vital work while further developing your
skills through our award-winning employee development programs. We are a proud
corporate citizen in every city where we operate and are committed to our
people, our communities, and the world at large. We take this responsibility
seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything
we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek
opportunity. Push boundaries. Be empowered to make things better. Speed up to
break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this
website to apply for a position, please
contact: [email protected]
[[email protected]].

ABOUT EMERSON [https://www1.emerson.com/en/corporate/about-us]

Emerson is a global leader in automation technology and software. Through our
deep domain expertise and legacy of flawless execution, Emerson helps customers
in critical industries like life sciences, energy, power and renewables,
chemical and advanced factory automation operate more sustainably while
improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology,
we are helping companies implement digital transformation to measurably improve
their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges
with confidence that, together, we can make an impact across a broad spectrum of
countries and industries. Whether you’re an established professional looking for
a career change, an undergraduate student exploring possibilities, or a recent
graduate with an advanced degree, you’ll find your chance to make a difference
with Emerson. Join our team – let’s go!

No calls or agencies please.

Responsibilities

The Cybersecurity Service Engineer provides technical support, maintenance, and cybersecurity solutions for Emerson products at customer sites. This role involves performing system commissioning, troubleshooting, and proactive recommendations to improve system reliability and security posture.