Hostess – InterContinental The Red Sea Resort (Saudi Arabia) Umluj

Requirements

Previous experience in a hotel or luxury restaurant is preferred, along with strong communication and interpersonal skills. A diploma or certificate in Hospitality Management is considered an advantage for this role.

Job Summary

 

HOSTESS – INTERCONTINENTAL THE RED SEA RESORT

JOB OVERVIEW

The Hostess is responsible for creating a warm and welcoming first impression
for guests by providing professional, courteous, and personalized service. She
greets and escorts guests, manages restaurant reservations and seating
arrangements, maintains guest flow, and ensures that every guest experience
reflects the luxury service standards of InterContinental Hotels & Resorts and
IHG.

DUTIES AND RESPONSIBILITIES

1. Welcome and greet all guests warmly and professionally upon arrival, using
the restaurant name and guest names whenever possible.

2. Ensure the restaurant entrance, hostess station, tables, and surrounding
areas are clean, organized, and ready before opening.

3. Ask guests whether they have reservations and verify booking details in the
reservation system or reservation book.

4. Handle restaurant reservations, including telephone bookings, walk-ins,
special requests, and guest dining preferences.

5. Escort guests to their assigned or preferred tables and present menus in
accordance with restaurant service standards.

6. Manage guest seating arrangements and coordinate table allocation with the
restaurant service team to ensure smooth operations.

7. Provide accurate waiting times and manage guest flow during busy periods.

8. Maintain detailed knowledge of the restaurant menu, beverages, daily
specials, promotions, and hotel facilities.

9. Respond promptly and courteously to guest inquiries, requests, and
complaints, ensuring appropriate follow-up and service recovery.

10. Recognize VIP guests, repeat guests, and special occasions, ensuring
personalized service and attention to detail.

11. Coordinate with the Restaurant Manager, service team, and Culinary team to
communicate guest preferences, dietary requirements, and special requests.

12. Maintain the cleanliness and proper presentation of menus, beverage lists,
reservation materials, and the hostess station.

13. Assist with food and beverage service when required to support smooth
restaurant operations.

14. Maintain accurate guest reservation records and update relevant guest
information in the designated system.

15. Promote restaurant offerings and special promotions where appropriate to
enhance the guest experience and support revenue generation.

16. Maintain professional grooming, personal hygiene, and uniform standards in
accordance with IHG policies.

17. Attend departmental briefings, meetings, and training sessions as required.

18. Follow all hotel policies, procedures, brand standards, and applicable food
safety and hygiene requirements.

19. Demonstrate awareness of occupational health and safety procedures, fire
and emergency protocols, and security requirements.

20. Perform any other reasonable duties assigned by the Restaurant Manager or
Food & Beverage Management.

QUALIFICATIONS AND EXPERIENCE

* Previous experience in a similar position within a hotel or luxury restaurant
is preferred.

* Diploma or certificate in Hospitality Management or a related field is an
advantage.

* Good communication and interpersonal skills.

* Good command of English; additional languages are an advantage.

* Knowledge of restaurant reservation systems and basic computer applications.

* Strong guest service, organizational, and problem-solving skills.

* Ability to work under pressure and maintain a professional attitude.

Responsibilities

The Hostess is responsible for creating a welcoming first impression by greeting guests, managing reservations, and coordinating seating arrangements. They also ensure the restaurant entrance is organized and communicate guest preferences to the service and culinary teams.

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